Nazia Tabasum
Buckinghamamshire,united Kingdom
Summary
A reliable, responsive, customer service industry professional with 3 years of experience in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process associate
Genpect
Hyderabad, India
05.2019 - 06.2022
- Ensured accurate record-keeping of process data, guaranteeing traceability.Monitoring the real time cases and preparing the report based on analysis.
- Undertook regular audits to ensure adherence to industry specifications.
- Followed company policies and procedures which resulted in compliance at all times.
- Assist customers with account details, payment issues, billing issues, adding bank account and refunds.
- Handled inbound and outbound calls of the digital payment users and provide end to end resolution
Education
Msc management - Professional Development and Planning
BPP university( Russell group)
London, United Kingdom 11.2023 -
Skills
Excellent written and verbal communication skills
Solid background in handling billing issues, customer escalations and general concerns
Consistently delivered exceptional customer service in a client-facing environment, focusing on creating personalized experiences that met and exceeded client expectations Advanced proficiency with Microsoft office, Word, Excel and PowerPoint
Self-motivated, quick learner, problem solver and highly adaptable
Certification
Lean
Six sigma
Timeline
Msc management - Professional Development and Planning
BPP university( Russell group)
11.2023 -
Process associate
Genpect
05.2019 - 06.2022
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