Nazia Bibi

Dedicated retail staff with 3+ years experience in retail environment. Recognised for my ability to communicate with customers and provide exceptional service. Proven ability to work independently and on a team, readily to take the initiative to ensure the store operations run smoothly and customer needs are met.

Duties included :-

• Delegated tasks efficiently to maximise productivity.
• Achieved smoother workflow with effective staff management.
• Dealt with customer complaints promptly, enhancing brand reputation.
• Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
• Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
• Oversaw staff performance reviews for improved productivity.
• Fostered a positive work environment by promoting teamwork and communication among staff members.
• Addressed customer queries, improving overall satisfaction.
• Ensured adherence to company policies by all team members maintaining a professional retail environment.
• Handled cash transactions efficiently reducing wait times at checkouts.
• Implemented health and safety regulations for safer workspace.
• Motivated and led team members to consistently exceed store sales targets.
• Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
• Delegated tasks based team members' strengths to improve productivity and quality of work.
• Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
• Performed various store operations including opening and closing procedures, product display management

Effectively managed fast paced Take-away with in busy area. Impeccable customer service skills and keen eye for details. Always very well presented and excellent time keeping skills. Can wok under pressure in busy environment to ensure customers always get best service. A strong Communicator and able to effectively multi-task with great accuracy. Good with numbers and experience of cash handling

Duties included:-

• Managed orders, supervised stock and occasionally altered menus to offer seasonal and customer pleasing items.
• Hired capable and committed employees and continually encouraged them to put their best foot forward.
• Liaised with customers and suppliers on daily basis.
• Maintained clean and organised environment and have achieved top food hygiene rating.
• Skilled in handling potentially hazardous kitchen equipment, such as sharp knives and fryer.
• Processing orders and handling cash using computerised till system.
• Serving customers at the sale counter or over the phone.
• Handling customers complaints in a calm manner.

To ensure all children attending nursery are kept safe and are provided with planned and stimulating play experience which meet their individual needs and support all aspects of Early Years Foundation Stage.

Duties included:-

• Protect and promote health and well-being of children.
• Ensure that safeguarding procedures are followed.
• Support children's learning and development through play.
• Plan and create activities which keep children engaged throughout day.
• Maintained detailed records of learning and development progress, sharing with parents and carers to support cohesive care.
• Maintained clean, safe environment for children, disinfecting all areas on regular basis.
• Enable children to become more independent.
• Help prepare children for transition into school life.

Responsibility for the day to day running of the room, and to perform an important role caring for the children. Implementing new ideas and use a range of strategies to continually improve the practice and support the management team.

Duties included:-

• Supervise the staff to provide a friendly, caring and relaxing environment to encourage the development of the children.
• Ensure the room is well resourced and creatively set up.
• Ensure assessments and evaluations are regularly completed and kept up to date and shared effectively including ILPs for children with SEND.
• Led observations and assessments of learning and development of children termly.
• Promoted compliance with EYFS curriculum requirements and integration of British values in learning and play.
• Ensure the children get the best start in life by working close with parents/carers.
• Acted as first point of contact to discuss care and education for all children by liaising with parents and senior management.
• To liaise with other Room Leaders to provide a smooth transition for children.
• To ensure specific duties regarding Health & Safety and Fire procedures are understood and activated.
• To attend management meeting.
• Responsible for opening of the nursery.

Creative designer with eye for detail. Skilled at cutting and arranging live, dried and silk flowers with assorted garnishments according to customer specifications for various occasions.

Duties included:-

• Communication with customers.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Ensuring all arrangements were safely prepared.
• Ability to work under stressful and tight deadlines.