Nazar Timar
Tam,Staf
Summary
Accomplished professional with extensive expertise in customer service excellence and complaint management. Proficient in CRM systems, data verification procedures, and transaction processing. Demonstrated ability to enhance customer experience through effective sales administration and travel coordination. Adept at managing complex customer interactions and ensuring high levels of satisfaction. Career goal: To leverage skills in a dynamic environment to drive customer success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient care administrator
Polar Speed
Tamworth, Staffordshire
09.2024 - 11.2024
- Improved patient satisfaction by maintaining an organised, efficient reception area.
- Managed appointment schedules for optimal patient flow and staff efficiency.
- Streamlined communication with medical staff to expedite patient care processes.
- Optimised administrative procedures to reduce patient waiting times.
- Facilitated prompt attention for emergency cases, increasing treatment success rates.
- Coordinated the transfer of patients for specialised treatments at other facilities.
Fleet administrator
Marshall Motor Group
Tamworth, Staffordshire
03.2024 - 08.2024
- Improved fleet efficiency by scheduling regular maintenance and repairs.
- Managed vehicle tracking for enhanced security.
- Ensured compliancy with MOT checks to maintain vehicle safety standards.
- Coordinated driver schedules, resulting in optimum fleet utilisation.
- Facilitated communication between drivers and management, improving team cohesion.
- Streamlined administrative processes to enhance productivity.
- Maintained accurate records with meticulous data entry skills.
Driver Coordinator
BCA logistics
Birmingham
09.2023 - 02.2024
- Completed daily deliveries without error or delay.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Updated daily logs with routing information, vehicle details and notable incidents.
- Took charge of customer vehicles at designated locations and operated each with maximum care and safety.
- Monitored traffic conditions to proactively adjust routes and keep clients updated on arrival times.
- Determined optimum route to meet schedule targets and satisfy customers.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Generated reports using Microsoft Excel spreadsheets.
- Carried out targeted desk-based research using advanced skill in Microsoft Excel, extrapolating crucial data for thorough analysis.
- Demonstrated exceptional IT skills, with excellent working knowledge of Microsoft Office suite.
NHS Vaccine Coordinator
Unipart
05.2021 - 07.2023
- Meeting the vaccine roll out requirements of sites across England
- Coordinate vaccine and PPE distribution for sites across England
- Record data on multiple CRM's
- Organize outfitting new sites
- Allocate and control delivery of equipment
- Answer incoming queries regarding the vaccination programme
- Contacting sites to notify them of query outcomes
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
- Generated reports using Microsoft Excel spreadsheets.
- Documented project analytics and progress onto Microsoft Excel for analysis and reporting.
- Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis.
Call centre agent
Sitel UK
Birmingham
03.2021 - 04.2021
- I worked for Sitel with public health England to advise the public on Covid regulations
- Handling inbound/outbound calls
- Log and process data
- Familiarize myself with new government guidelines and procedure
- Provide correct and accurate information
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated positive customer experiences with attentive service.
- Performed data entry tasks to keep records up-to-date and organised.
JET2 / Baggage Handler
Jet2.com
Birmingham, west midlands`
03.2019 - 02.2021
- Loading and unloading passenger bags from aircraft within a strict time limit and taking full responsibility for the customers and their belongings.
- Improved customer service by promptly handling passenger luggage.
- Loaded and unloaded aircrafts for efficient turnaround times.
- Enhanced safety with strict adherence to airport protocols.
- Utilised heavy machinery to speed up baggage transit process.
Education
A-Levels - Sports Science
Aston Manor Academy
GCSEs - English
Holyhead school
GCSEs - Maths
Holyhead school
GCSEs - Science
Holyhead school
Skills
- Complaint management
- CRM Systems proficiency
- Data verification procedures
- Transaction processing
- Customer experience
- Sales administration
- Travel coordination
- Customer Service
- Customer service excellence
- Customer service expert
Timeline
Patient care administrator
Polar Speed
09.2024 - 11.2024
Fleet administrator
Marshall Motor Group
03.2024 - 08.2024
Driver Coordinator
BCA logistics
09.2023 - 02.2024
NHS Vaccine Coordinator
Unipart
05.2021 - 07.2023
Call centre agent
Sitel UK
03.2021 - 04.2021
JET2 / Baggage Handler
Jet2.com
03.2019 - 02.2021
A-Levels - Sports Science
Aston Manor Academy
GCSEs - English
Holyhead school
GCSEs - Maths
Holyhead school
GCSEs - Science
Holyhead school
Similar Profiles
Devin SwindDevin Swind
Production Worker at Polar Texas BottlingProduction Worker at Polar Texas Bottling
Alex TemplarAlex Templar
GM- Financial and Operational Director at Polar Caves ParkGM- Financial and Operational Director at Polar Caves Park
Morgan SinkinsonMorgan Sinkinson
Store Assistant at Polar Desert BarStore Assistant at Polar Desert Bar
Alice PodmoreAlice Podmore
Matron for Trauma, Orthopaedics and Neurosurgery at University Hospital of North MidlandsMatron for Trauma, Orthopaedics and Neurosurgery at University Hospital of North Midlands
MI FA QUYNH NGUYENMI FA QUYNH NGUYEN
Asset Auctioneer at TRUNG TIN AUCTION JOINT STOCK COMPANYAsset Auctioneer at TRUNG TIN AUCTION JOINT STOCK COMPANY