Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nazar Hussain Shahnaz

Burnley,Lancashire

Summary

Hi,

Im talented in keeping customers happy as with previous skills and experience Im passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Warehouse operator

BOOHOO MAN
Burnley, Lancashire
05.2023 - 06.2025
  • Followed all health and safety guidelines, contributing to a safe workplace environment.
  • Handled fragile goods delicately, minimising product damage during transport.
  • Improved warehouse efficiency by maintaining orderly stock locations.
  • Used forklifts for swift movement of heavy items.
  • Picked orders accurately, reducing instances of return or exchange.
  • Kept clean work areas, promoting better productivity and safety standards.
  • Collaborated with team members for smooth warehouse operations.
  • Assisted in inventory management, ensuring accurate records were kept.
  • Demonstrated dedication to safety with regular equipment checks.

Till operator

Chocstop Cafe
Burnley, Lancashire
09.2022 - 02.2023
  • Processed refunds and returns with understanding and empathy to maintain customer loyalty.
  • Ensured customer satisfaction by handling their transactions efficiently.
  • Maintained clean and orderly till area to enhance customer experience.
  • Identified counterfeit notes and coins, preventing financial loss to company.
  • Kept calm under pressure whilst dealing with long queues or difficult customers.
  • Updated knowledge about store policies regularly to provide accurate information to customers.
  • Provided exceptional customer service by quickly scanning items and bagging purchases.
  • Helped restock shelves when not on till duties, maximising productivity.

Customer service representative

JD Sports
Barcelona
01.2021 - 08.2022
  • Ensured smooth running of operations with timely preparation of reports.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Collaborated with sales team to maximise product visibility and sales.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.

Education

GCSEs -

Sir John Thursby
Burnley, Lancashire
09.2016 - 05.2021

NVQ Level 3 - Sport Science and Exercise

Nelson and Colne College
Nelson, England
09.2021 - 05.2022

NVQ Level 3 - Uniformed and Law Services

Burnley College
Burnley
09.2022 - 06.2024

Skills

  • Customer Service
  • Communication with customers
  • Problem-solving
  • Tactful negotiation
  • Bilingual or multilingual
  • Patient attitude
  • Pressure handling

Languages

English
Advanced (C1)
Spanish
Advanced (C1)
Punjabi
Advanced (C1)
German
Intermediate

Timeline

Warehouse operator

BOOHOO MAN
05.2023 - 06.2025

Till operator

Chocstop Cafe
09.2022 - 02.2023

NVQ Level 3 - Uniformed and Law Services

Burnley College
09.2022 - 06.2024

NVQ Level 3 - Sport Science and Exercise

Nelson and Colne College
09.2021 - 05.2022

Customer service representative

JD Sports
01.2021 - 08.2022

GCSEs -

Sir John Thursby
09.2016 - 05.2021

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Nazar Hussain Shahnaz