Nazar Hussain Shahnaz
Burnley,Lancashire
Summary
Hi,
Im talented in keeping customers happy as with previous skills and experience Im passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Warehouse operator
BOOHOO MAN
Burnley, Lancashire
05.2023 - 06.2025
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Handled fragile goods delicately, minimising product damage during transport.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Used forklifts for swift movement of heavy items.
- Picked orders accurately, reducing instances of return or exchange.
- Kept clean work areas, promoting better productivity and safety standards.
- Collaborated with team members for smooth warehouse operations.
- Assisted in inventory management, ensuring accurate records were kept.
- Demonstrated dedication to safety with regular equipment checks.
Till operator
Chocstop Cafe
Burnley, Lancashire
09.2022 - 02.2023
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
- Ensured customer satisfaction by handling their transactions efficiently.
- Maintained clean and orderly till area to enhance customer experience.
- Identified counterfeit notes and coins, preventing financial loss to company.
- Kept calm under pressure whilst dealing with long queues or difficult customers.
- Updated knowledge about store policies regularly to provide accurate information to customers.
- Provided exceptional customer service by quickly scanning items and bagging purchases.
- Helped restock shelves when not on till duties, maximising productivity.
Customer service representative
JD Sports
Barcelona
01.2021 - 08.2022
- Ensured smooth running of operations with timely preparation of reports.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Collaborated with sales team to maximise product visibility and sales.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Education
GCSEs -
Sir John Thursby
Burnley, Lancashire 09.2016 - 05.2021
NVQ Level 3 - Sport Science and Exercise
Nelson and Colne College
Nelson, England 09.2021 - 05.2022
NVQ Level 3 - Uniformed and Law Services
Burnley College
Burnley 09.2022 - 06.2024
Skills
- Customer Service
- Communication with customers
- Problem-solving
- Tactful negotiation
- Bilingual or multilingual
- Patient attitude
- Pressure handling
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Punjabi
Advanced (C1)
German
Intermediate
Timeline
Warehouse operator
BOOHOO MAN
05.2023 - 06.2025
Till operator
Chocstop Cafe
09.2022 - 02.2023
NVQ Level 3 - Uniformed and Law Services
Burnley College
09.2022 - 06.2024
NVQ Level 3 - Sport Science and Exercise
Nelson and Colne College
09.2021 - 05.2022
Customer service representative
JD Sports
01.2021 - 08.2022
GCSEs -
Sir John Thursby
09.2016 - 05.2021