Naz Nilofer
London
Summary
I am a professional and experienced help desk analyst seeking a position where I can utilize my technical skills, management experience, and payment gateway expertise to deliver outstanding results for my next employer. I have a proven employment history of delivering positive outcomes by administering exceptional technical support and innovative solutions. I am confident in my ability to optimize customer service, stakeholder engagement, and business profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work history
Administration Manager
Easy Diensleistungsgesellschaft UG
Baden
2023.02 - 2023.08
- Sort incoming mail and packages for delivery
- Weigh all packages and letters, recording the information accurately and precisely
- Customer service, receive mail, answer inquiries, and provide information about mail delivery
- Customized laser systems (OEM) for industrial applications such as exposure, bioanalysis, measurement technology and scientific research under the name, Photonics and Electronics
- International Group, a division of Revolution UG; filling and packaging
- Create and print employee ID cards and access badges
- Facilitate the issuance of employee ID‘s, visitor badges and enhance security with our high quality
- Leader of printing solutions on plastic cards
- Personal Id identification badges
- With Evolis ideal printing solution for plastics cards and badges according to client's needs
- Creating a weekly timesheet work schedule using track employee time
- Monitor level of supplies and handle shortages
- Organize offices and assist associates in ways that optimize procedures.
finance and credit Guarantee Officer
Erbil Bank of Investment and Finance
2022.07 - 2023.02
- Responsible for managing all trade finance operations of the Letters of Guarantee Unit through managing the timely preparation, processing, issuance, and verification of all Letters of Guarantee and related documents, ensuring that all LG related inquiries are handled in a timely manner
- Advised and Confirmed Letters of Credit Issued
- Provide transferred Letter of Credit Guarantees and Bonds Bills
- Review and process loan application requests
- Evaluate clients' financial status, creditworthiness and risks
- Contact clients to gather financial data and documentation
- Calculate financial ratios (e.g., credit scores, bank commission and interest rates) - Set up payment plans.
Technical Sales Specialist
Avesta Company
2021.04 - 2022.06
- Assist Business Developers for creating Quotation and Offers
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Work on the company's Sales Department tools such as A Microsoft Dynamics CRM
- Creating detailed proposal documents for designing websites, hosting, and domain names
- Assist in preparing Contracts and Agreements
- Representing Avesta Group at trade exhibitions, events, and demonstrations
- Making accurate, rapid cost calculations and providing customers with quotations, and providing distributors with purchase orders
- Liaising and networking with a range of stakeholders including customers, colleagues, suppliers, and partner organizations.
Helpdesk Analyst
SecurePay & POLi, Australian
Melbourne
2017.10 - 2021.04
- In this role I was required to administer technical helpdesk support for SecurePay, a PCI compliant
- ISO 27001 Certified Payments gateway with over 100K merchants transacting over 350 million transactions annually via the NABTransact, PostBillPay, and PoliPayment platforms
- My work also included the following
- Own customer onboarding and offboarding, stakeholder management, and merchant implementations and risk analyses
- Lead configuring and troubleshooting of Secure Pay products and all integrations
- Collaborate cross-functionally with developers, merchants, and customers to support product launch and implementation processes, specifically regarding shopping cart plugins, incident management, reporting, fraud monitoring, and any technical inquiries
- Mastered set up and troubleshooting of products including Acquirer, ActiveMerchant for-Secure, XMLAPI, Directpost, RestAPI, SecureFrame, SecureBill, and hosted payment page
- Accomplished cross skills for six weeks with both risk management and application teams.
Office Administrator
Information Planet
Melbourne
2017.02 - 2017.10
- Directed day-to-day administrative activities to promote office efficiency and overall organizational growth
- Oversaw filing, data entry, office supply inventory, invoice management, scheduling, partner communication and customer service
- Provided student support regarding student fees, course enquiries/requests, records, enrolments, and orientation.
Teacher
Computer Institute of Sulaymaniyah
2007.10 - 2013.01
- In this position, I instructed and educated students on computer networking curriculum, monitoring student progress, and ensuring students have necessary tools and information
- Master subject matter - Oversee computer and server maintenance, and network administration security
- Setup operating systems, applications, and programs installations, and computer hardware
- Configuring and troubleshooting to establish proper operation of computer systems
- Setup and configured Cisco IPs, VMware, test routers, servers, local test network switch, and virtual machines for sustainable ICT.
Vocational Computer Instructor
Byte Organization, Sulaymaniyah
PVT Ltd
2012.06 - 2012.12
Vocational Computer Instructor
Apple English Training Institute PVT
Ltd
2011.10 - 2011.12
Vocational Computer Instructor
Mally Ganjan Organization Pvt Ltd
2011.07 - 2011.09
- Offer courses that prepare students for careers
- Helped and educated an employee to develop experience in a particular technical trade to help them gain similar vocational skills in preparation for employment in that field.
Education
ITIL 4 Foundation in -
2019
Writing Skills for Business, ODYSSEY - undefined
2018
Dealing with Difficult Customers - undefined
ODYSSEY
2018
Certificate IV in Information Technology Networking - undefined
RMIT University
2016
Associate Degree - Computer Science
Australian Computer Society of Australia
2015
Certificate III VET ESL Instructor - undefined
NMIT Melbourne Polytechnic
2015
Certificate III English Language Literature - undefined
NMIT Melbourne
2013
B.Sc - Statistics, Information Technology
College of Commerce, University of, Kurdistan Regional Government
2006
Skills
- Technical Proficiencies
- Platforms Windows, Linux, Unix, SQL Server, MySQL
- Computer Languages: Visual Basic, C, Java
- Tools Microsoft Office, Outlook, Citrix, VMware, Adobe Acrobat, JIRA, Heat, Visual Studio
- Confluence, Splunk, ServiceNow, Shopping Carts Plugin A Microsoft Dynamics CRM
- Reconciliations and report analytics
- Inbound call handling
- CRM database management
- Transaction processing
- Advanced product knowledge
- Customer experience
- Excel proficiency
- End-user training
- Exceptional telephone etiquette
- Technical documents comprehension
- Skilled in TCP/IP and WAN
- Customer service expert
- Desktop support
- Troubleshooting proficiency
- Technical issues analysis
Languages
English
Advanced
Arabic
Advanced
Timeline
Administration Manager
Easy Diensleistungsgesellschaft UG
2023.02 - 2023.08
finance and credit Guarantee Officer
Erbil Bank of Investment and Finance
2022.07 - 2023.02
Technical Sales Specialist
Avesta Company
2021.04 - 2022.06
Helpdesk Analyst
SecurePay & POLi, Australian
2017.10 - 2021.04
Office Administrator
Information Planet
2017.02 - 2017.10
Vocational Computer Instructor
Byte Organization, Sulaymaniyah
PVT Ltd
2012.06 - 2012.12
Vocational Computer Instructor
Apple English Training Institute PVT
Ltd
2011.10 - 2011.12
Vocational Computer Instructor
Mally Ganjan Organization Pvt Ltd
2011.07 - 2011.09
Teacher
Computer Institute of Sulaymaniyah
2007.10 - 2013.01
ITIL 4 Foundation in -
Writing Skills for Business, ODYSSEY - undefined
Dealing with Difficult Customers - undefined
ODYSSEY
Certificate IV in Information Technology Networking - undefined
RMIT University
Associate Degree - Computer Science
Australian Computer Society of Australia
Certificate III VET ESL Instructor - undefined
NMIT Melbourne Polytechnic
Certificate III English Language Literature - undefined
NMIT Melbourne
B.Sc - Statistics, Information Technology
College of Commerce, University of, Kurdistan Regional Government