Nayma Segura
London,Barking and Dagenham
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Barista trainee
Coffee Republic Ltd
Hackney, Hackney
01.2019 - 04.2024
- Optimised shift efficiencies, maintaining an organised workspace to ensure co-workers could locate resources and product easily.
- Created speciality drinks according to exact customer requests and preferences.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Barista / Waitress
Elior Catering
City of London, City of London
08.2022 - 02.2024
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Created speciality drinks according to exact customer requests and preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Event assistant
eight members club
City of London, City of London
09.2021 - 07.2022
- Coordinated event flow, working with teams to solidify day-of logistics.
- Developed timelines and schedules to support event logistics, coordinating with catering entertainment and service providers for seamless execution.
- Generated interest and engagement surrounding events by promoting on social media.
- Greeted guests and provided information on scheduled timelines and venue locations.
- Researched venues for large- and small-scale events, working within client space and budget requirements.
- Suggested thematic and decor ideas to meet client needs, working to create innovative and individualised event setups.
- Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
- Set up equipment in pre-determined layouts and locations to meet event needs.
- Helped catering teams with food running and guest services to meet team goals.
- Completed venue set and breakdown, transporting and storing equipment safely..
Production chef
Allplants Ltd
London, City of London
08.2019 - 08.2021
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
Cocktail waitress
D&D, German Gymnasium, Restaurant.
King's Cross, Camden
10.2017 - 11.2018
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Verified guest ID prior to serving liquor.
- Greeted and escorted guests to tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Waitress
Tintoreria Restaurant
ALgeciras, Spain , Andalucia, Spain
09.2016 - 09.2017
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Waitress
Royal Club Sotogrande
Sotogrande, Spain , Andalucia, Spain
05.2016 - 09.2016
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Maintained excellent level of service in busy and demanding restaurant environment.
Receptionist
Hotel Levante
Algeciras, Spain , Andalucia, Spain
01.2015 - 02.2016
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Answered + telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Education
GCSEs - Sciences
I.E.S Islaverde
Spain, Algeciras 09.2010 - 06.2015
Skills
Latte art
- Espresso calibration
- Quick learner
- Cooperative team player
- Menu memorisation
- Foam art
- Hospitality service expertise
- Cash register operation
- Strong communication
- Speedy and efficient
- Teamwork and collaboration
- Conflict resolution
- Up-selling
- Customer care
- Excel proficiency
- Microsoft Office Suite
- Instant messaging
- Urgent complaint handling
- Google Workspace
- Italian Speaker
- Spanish Speaker
- English Speaker
- Reading comprehension
- Team building
- Internet and e-mail marketing
- Confident
- Confident public speaker
- Confident telephone skills
- Confidentiality focused
- Customer invoicing
- Excel proficient
Timeline
Barista / Waitress
Elior Catering
08.2022 - 02.2024
Event assistant
eight members club
09.2021 - 07.2022
Production chef
Allplants Ltd
08.2019 - 08.2021
Barista trainee
Coffee Republic Ltd
01.2019 - 04.2024
Cocktail waitress
D&D, German Gymnasium, Restaurant.
10.2017 - 11.2018
Waitress
Tintoreria Restaurant
09.2016 - 09.2017
Waitress
Royal Club Sotogrande
05.2016 - 09.2016
Receptionist
Hotel Levante
01.2015 - 02.2016
GCSEs - Sciences
I.E.S Islaverde
09.2010 - 06.2015