Nayer Ahtisham
Liverpool,Merseyside
Summary
Banking and operations professional with over two years of experience in financial services, specialising in banking operations, transaction processing, documentation review and compliance within high volume environments. Experienced in investigating operational issues, maintaining accurate records, supporting internal stakeholders and ensuring regulatory compliance while consistently meeting quality and productivity targets. Strong analytical, problem solving and communication skills with a proven ability to manage competing priorities and deliver operational excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Member
Bank of America
Gift City, India
2020.08 - 2022.12
- Processed a high volume of banking transactions and customer cases while consistently meeting quality, productivity and compliance standards.
- Reviewed financial documentation and maintained accurate customer records in accordance with banking policies and regulatory requirements.
- Investigated operational queries and documentation discrepancies to ensure timely resolution.
- Worked closely with internal stakeholders to support transaction processing and improve operational efficiency.
- Ensured confidentiality of customer information while maintaining compliance with internal controls and banking regulations.
- Met service level agreements and quality standards within a fast paced operational environment.
- Recognised twice as Employee of the Month for outstanding performance, quality and reliability.
Manager
Emilios Warrington
Warrington, United Kingdom
2025.05 - 2026.02
- Managed daily operations within a fast paced environment while coordinating workflow and supporting operational efficiency.
- Supervised staff and assisted with training to maintain high service standards.
- Managed cash handling, reconciliation and accurate record keeping.
- Prioritised multiple operational tasks during busy trading periods.
- Resolved customer concerns professionally while supporting continuous improvement.
Founder
Nayer Travels Pvt.Ltd
Sopore, Jammu and Kashmir, India
2023.10 - 2025.04
- Managed operational planning and coordinated hotels, transport providers and customer bookings.
- Maintained strong relationships with suppliers and customers to ensure efficient service delivery.
- Responded to enquiries through telephone, email and WhatsApp while resolving issues promptly.
- Oversaw documentation, scheduling and booking processes for multiple clients simultaneously.
- Generated over ₹40 lakh in revenue within six months through effective operational planning and customer relationship management.
Education
Master of Science - Logistics and Supply Chain Management
University of Chester
Chester, Cheshire 2025.05 - 2026.05
Bachelor of Business Administration - Business, Finance
Lovely Professional University
Punjab, India 2017.08 - 2020.07
Skills
- Operations Oversight
- Transaction Processing
- Operational Risk
- Records Management
- Financial Documentation
- Reconciliations
- Data Analysis
- Process Improvement
- Compliance
- Regulatory Requirements
- Quality Assurance
- Stakeholder Management
- Incident Investigation
- Problem Solving
- Workflow Management
- Operational Controls
- Microsoft Excel
- Microsoft Office
- CRM Systems
- Attention to Detail
- Time Management
- Continuous Improvement
- Documentation Review
Certification
- Google Digital Marketing
- GMAT Data Sufficiency Strategies
- Cambridge English B1 Writing
- PTE Exam
- Corporate Agent
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Technical Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- CRM Systems
- Document Management
- Data Entry
- Digital Collaboration Tools
- AI Productivity Tools including ChatGPT and Microsoft Copilot
Timeline
Master of Science - Logistics and Supply Chain Management
University of Chester
2025.05 - 2026.05
Manager
Emilios Warrington
2025.05 - 2026.02
Founder
Nayer Travels Pvt.Ltd
2023.10 - 2025.04
Team Member
Bank of America
2020.08 - 2022.12
Bachelor of Business Administration - Business, Finance
Lovely Professional University
2017.08 - 2020.07