Summary
Overview
Work History
Education
Skills
Timeline
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Nayana Ann Mathew

Leicester,LeicesT

Summary

Highly motivated and detail-oriented professional with a proven track record in transportation management, retail operations, and training and development. Skilled in data analysis, problem-solving, and process optimization to drive efficiency and achieve measurable outcomes. Adept at fostering positive relationships, mentoring teams, and delivering customized solutions to meet organizational goals with the ability to adapt to dynamic environments and lead cross-functional collaborations.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Transportation Specialist

Amazon
Coalville, UK
08.2024 - Current
  • Monitored and resolved over 600 weekly network disruptions with an Average Handling Time (AHT) of 1.5 seconds per disruption, maintaining uninterrupted operations and a 99% resolution rate for escalated issues.
  • Analyzed operational data to reduce outliers from 10.99% to 2.17% within four weeks by identifying root causes and implementing targeted solutions, achieving a 20% reduction in exceptions through automation and process changes.
  • Delivered actionable insights from weekly trend analyses, improving network reliability by 15% and collaborating with technology teams to enhance software tools, resulting in a 25% increase in operational accuracy.
  • Facilitated resolutions for up to 40 critical escalations weekly, ensuring prompt decision-making and minimal business impact.

Retail assistant

Jasi Company UK Ltd.
Plymouth, UK
11.2022 - 07.2024
  • Managed and maintained a stockroom with over 2,000 SKUs, improving accessibility and reducing retrieval time by 20%, while inspecting and sorting 20+ weekly shipments to ensure accurate distribution and quality.
  • Delivered exceptional customer service, resolving complaints and achieving a 95% satisfaction rate, while monitoring inventory levels and proactively reordering stock to reduce out-of-stock incidents by 15% and enhance product availability.
  • Processed 150+ daily transactions with 100% accuracy, trained and onboarded 5 team members, increasing team efficiency and sales productivity by 10%, and organized product displays to boost seasonal promotional sales by 25%.
  • Adhered to operational guidelines, achieving a 20% reduction in errors through attention to detail and process compliance

Fluency Trainer

B-GHUD Academy Pvt. Ltd.
Mavelikara, India
04.2022 - 09.2022
  • Designed and delivered 50+ training sessions to groups of up to 15 participants, tailoring content to individual and organizational needs, and improving learning outcomes by 30% through customized programs.
  • Coached 100+ clients in public speaking and presentation skills, increasing confidence and performance by 40% through debate and discussion activities, while conducting weekly evaluations that improved overall skill proficiency by 25%.
  • Enhanced accessibility to training workshops, increasing participation rates by 20% through flexible scheduling and delivery methods, and achieved a 95% satisfaction rate by identifying growth opportunities during sessions.
  • Maintained an 85% client retention rate by fostering supportive relationships and encouraging continued professional development.

Education

Master of Science - International Logistics and Supply Chain Management

Plymouth, England, UK
09.2022 - 09.2023

BBA - Business Administration

Rajagiri College of Management and Applied Science
Kochi, Kerala
07.2018 - 04.2021

Skills

  • Communication
  • Problem-solving
  • Adaptability
  • Teamwork
  • Leadership Skills
  • Time management
  • Attention to detail
  • Coaching and mentoring
  • Decision-making
  • Critical thinking

Timeline

Transportation Specialist

Amazon
08.2024 - Current

Retail assistant

Jasi Company UK Ltd.
11.2022 - 07.2024

Master of Science - International Logistics and Supply Chain Management

09.2022 - 09.2023

Fluency Trainer

B-GHUD Academy Pvt. Ltd.
04.2022 - 09.2022

BBA - Business Administration

Rajagiri College of Management and Applied Science
07.2018 - 04.2021

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Nayana Ann Mathew