NAYAN PATEL

• Experience in Active Directory & Azure AD
• Experience in Troubleshooting Office 365 issues.
• Experience in using Ticketing Systems ( Autotask, Connectwise, Halo PSA)
• Responsible for managing & assisting 1st Line Juniors & Seniors.
• Experience in PowerShell Scripting.
• Responsible for Laptop & Account Setups.
• Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
• Assisted wider customer service teams to produce external user guides and internal support tools.
• Install Hardware components in Windows PC's & laptop to meet client satisfaction.
• Perform Weekly Site Visits to meet client satisfaction ( Dealing with Office 365 issues, Windows & Mac related issues, troubleshooting & configuring Network for Tills, PDQ devices, Setting up HikVision Cameras).
• Configuring Switch Ports for end-users.

• Provided excellent customer service and achieved a high rate of client satisfaction and retention
• Serve as the first point of contact for customers seeking assistance over the phone or email.
• Responsible for diagnosing & resolving hardware, software & end-user problems.
• Able to escalate complex calls to relevant IT Support Members.
• Effectively able to work in a Team.
• Determine the best solution based on the issue and details provided by our clients.
• Experience in Active Directory ( Creating Profiles, Resetting password and adding users to the relevant security groups).
• Experienced in troubleshooting Microsoft Office applications & products ( Microsoft Outlook, Teams, SharePoint, Intune).
• Experience in PowerShell Scripting.
• Creating & updating documentation so customers/employees can fix problems with ease.
• Assist other 1st Line Engineers and monitor progress throughout the day.
• Testing faulty equipment
• Experience in Troubleshooting Windows 10 & 11 Devices.
• Experience in Troubleshooting Mac OS devices.

Through ClearSpace Workplace, I have worked temporary jobs at several large companies where we provide filing solutions to help the organise the company's for example Archiving.

• Effective verbal and written communication skills.
• Good active listening skills.
• Reduced time spent searching for files by maintaining a comprehensive filing system.
• Responded to internal queries about document locations swiftly, promoting efficient workflow.