Nawodya Udawaththa

• Ensure excellent customer service by addressing guest needs, complaints, or concerns promptly and professionally and supervise and support food and beverage staff during daily operations.
• Coordinate with kitchen and bar staff for timely service and smooth operations and Handle opening and closing duties as assigned, including cash handling and reporting.
• Maintain high standards in food presentation, cleanliness, and hygiene and ensure compliance with food safety and HACCP standards.
• Assist in setting up events, conferences, or banquets as needed and Support the team during busy periods by performing multiple roles.
• Collaborate with other departments to ensure smooth operations (currently working as a receptionist as well)
• Develop and implement marketing strategies to boost F&B sales and Collaborate with the sales and marketing team on promotions, seasonal menus, and themed events
• Maintain and operate bar equipment efficiently and safely and drink preparation, ensuring consistency in quality, presentation, and timing.

• Greet guests, clients, or visitors warmly and professionally upon arrival and answer direct phone calls, checking emails, and messages promptly.
• Handle check-ins and check-outs efficiently in hotel or clinic environments
• Provide accurate information regarding services, appointments, bookings, or directions and assist guests with queries and special requests
• Maintain and update customer or client records.
• Process payments, issue receipts, and balance petty cash or tills and Handle deposits or refunds for services or bookings.

As a dedicated and enthusiastic crew member at McDonald’s, I provided exceptional customer service and contributed to the efficient daily operations of the restaurant. My responsibilities included:

• Customer Service: delivered friendly, fast, and accurate service to customers, ensuring their satisfaction and maintaining a positive dining experience.
• Order Preparation: Prepare food items according to McDonald’s standards, ensuring quality, consistency, and food safety at all times.
• Team Collaboration: worked closely with team members to achieve operational goals, maintain a clean work environment, and meet service targets.
• Cash Handling: operated the cash register, processed customer payments, and managed transactions accurately.
• Food Safety Compliance: followed health and safety regulations to maintain a clean and safe environment for both customers and team members.
• Multitasking: Efficiently managed multiple tasks in a fast-paced setting, including taking orders, preparing food, and handling customer inquiries.

As a friendly and approachable hostess at Port Of Call Restaurant atTaj samudra , I played a key role in ensuring that guests received a warm welcome and had a positive experience from the moment they arrived. My responsibilities included:

• Guest Reception: Greeted and seated guests promptly and courteously, ensuring they felt welcome and comfortable.
• Reservation Management: Managed reservations and organized seating arrangements to optimize restaurant flow and reduce wait times.
• Customer Service: Provided excellent customer service by addressing guest inquiries, assisting with special requests, and ensuring a smooth dining experience.
• Waitlist Management: Maintained an efficient waitlist, ensuring accurate communication with guests regarding estimated wait times.
• Collaboration with Staff: Worked closely with servers, kitchen staff, and management to ensure timely seating and efficient service.
• Cleanliness and Organization: Ensured that the entrance area, dining room, and waiting areas were clean, organized, and presentable at all times.
• Handling Complaints: Addressed guest concerns and complaints with professionalism, working to resolve issues promptly and maintain a positive atmosphere.

Skills Developed:

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work well under pressure in a fast-paced environment
• Strong attention to detail and customer-focused attitude
• Team player with a positive and professional demeanor

As a committed and customer-oriented Food and Beverage Server at Taj samudra Hotel, I played a key role in creating outstanding dining experiences by delivering top-notch service in a fast-paced and collaborative setting. My responsibilities included;

• Guest Service: Greeted and assisted guests with a warm and professional demeanor, ensuring a positive dining experience from start to finish.
• Menu Knowledge: Provided detailed information about menu items, daily specials, and drink options, offering recommendations and answering questions about ingredients and preparation.
• Order Taking & Delivery: Accurately took food and beverage orders, relayed them to the kitchen and bar staff, and ensured timely delivery of meals and drinks to tables.
• Table Maintenance: Monitored guest tables throughout the dining experience, ensuring that guests had everything they needed and promptly addressed any additional requests.
• Up-selling and Promotions: Promoted daily specials, upsold premium menu items, and offered drink pairings to enhance the guest experience and increase sales.
• Cash Handling & Payment Processing: Accurately handled transactions, including cash, credit, and electronic payments, and ensured that guests received correct checks and change.

Skills Developed:

• Excellent communication and interpersonal skills
• Strong multitasking and time management abilities
• Ability to work effectively under pressure in a fast-paced environment
• In-depth knowledge of food and beverage menus, with an emphasis on customer service
• Strong attention to detail and accuracy in order-taking and cash handling

As a Food and Beverage Intern at [Hotel/Restaurant Name], I had the opportunity to gain hands-on experience in a dynamic and fast-paced hospitality environment. My role allowed me to develop practical skills and knowledge in food service, customer care, and restaurant operations. Key responsibilities included;

• Guest Interaction: Assisted in welcoming and seating guests, ensuring a friendly and professional first impression to enhance the dining experience.
• Order Assistance: Supported food and beverage servers by assisting with order taking, processing requests, and ensuring timely delivery of food and drinks to guests.
• Menu Knowledge: Learned about menu items, food preparation techniques, and beverage pairings to provide informative assistance to guests and staff.
• Food Preparation & Service: Gained exposure to food preparation, plating, and presentation, while adhering to food safety and hygiene standards.
• Inventory & Stock Management: Assisted with inventory checks, restocking supplies, and ensuring that all areas remained organized and fully stocked for operations.
• Team Collaboration: Worked closely with chefs, kitchen staff, and front-of-house teams to ensure smooth and efficient service during busy shifts.
• Event Support: Helped set up and organize catering or special events, ensuring that all food and beverage service needs were met efficiently.