Adob Pdf
Nawel Ferradj
Account Manager
London
Summary
Results-oriented professional with a Bachelor's Degree in Political Science and International Relations. Extensive experience in legal advisory, account management, and customer service. Proven ability to enhance efficiency and resolve complex issues in high-pressure environments. Fluent in French, English, and Arabic, with strong communication skills in multicultural settings. Committed to continuous professional growth and delivering exceptional service to clients and stakeholders.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Account Manager and Internal Auditor
Royal Embassy of Saudi Arabia Cultural Bureau
2 2021 - Current
- Oversee 41 university accounts, ensuring accurate invoice processing and financial oversight
- Serve as the primary liaison with universities, fostering strong partnerships and resolving financial discrepancies
- Lead negotiations with university representatives, advocating for the interests of the embassy and its sponsored students
- Facilitate communication between potential employees and universities, addressing invoice-related concerns promptly
- Conduct regular audits of financial accounts, ensuring compliance with embassy policies and identifying areas for improvement
- Increased university partnerships by 20% through effective account management and improved communication strategies
- Resolved over 95% of invoice discrepancies, enhancing payment efficiency.
Personal Assistant, Legal Department
Royal Embassy of Saudi Arabia Cultural Bureau
04.2011 - 01.2021
- Provide comprehensive legal guidance to Saudi students regarding visas, taxes, and other legal matters
- Act as a dedicated social advisor, assisting students in navigating challenges during their stay in the UK
- Draft and manage official reports and correspondence with UK and Saudi governmental bodies, ensuring accuracy and compliance
- Streamline internal communication to facilitate effective collaboration across various departments
- Monitor compliance with embassy policies, providing training and support to staff as required
- Developed a new documentation process that reduced processing time by 30%, improving service delivery.
Recovery Officer
DIPHACO
01.2007 - 10.2009
- Developed and implemented strategies to effectively recover outstanding debts, enhancing financial stability
- Maintained strong relationships with banking partners, negotiating favorable payment terms
- Analyzed financial reports to identify trends and improve recovery processes.
Tele-sales & Collection Agent
DIGROPHARM
01.2006 - 01.2007
- Managed tele-sales and collections, ensuring exceptional customer service and timely issue resolution.
Secretary
Embassy of Yemen
01.2004 - 01.2006
- Provided comprehensive administrative assistance, including managing correspondence and scheduling meetings.
Manager
Computer Shop
01.2000 - 01.2003
- Managed daily operations, including staff training and customer service excellence
- Conducted training sessions in Microsoft Word and Excel for clients.
Reporter
KWALISE EL CHOROK (Algerian Newspaper)
01.1999 - 01.2000
- Researched and wrote articles on national and international topics, ensuring factual accuracy and adherence to editorial standards.
Education
Bachelor's Degree in Political Science and International Relations -
University of Algiers
01.1995 - 01.1999
High School Diploma - undefined
Algiers High School
01.1993 - 01.1995
Skills
Multilingual Communication: Fluent in French, English, and Arabic (spoken/written)
Certification
Computer Maintenance Specialist (Software & Hardware)
References
Available upon request.
Personal Information
- Nationality: Algerian
- Marital Status: Married
Software
Safeer2 saudi software
Farees saudi software
Interests
Reading
Timeline
Personal Assistant, Legal Department
Royal Embassy of Saudi Arabia Cultural Bureau
04.2011 - 01.2021
Recovery Officer
DIPHACO
01.2007 - 10.2009
Tele-sales & Collection Agent
DIGROPHARM
01.2006 - 01.2007
Secretary
Embassy of Yemen
01.2004 - 01.2006
Manager
Computer Shop
01.2000 - 01.2003
Reporter
KWALISE EL CHOROK (Algerian Newspaper)
01.1999 - 01.2000
Bachelor's Degree in Political Science and International Relations -
University of Algiers
01.1995 - 01.1999
High School Diploma - undefined
Algiers High School
01.1993 - 01.1995
Computer Maintenance Specialist (Software & Hardware)
Microsoft Office Suite Training (Word, Excel), Photoshop, Corel, Internet Applications
Continuous Learning: Actively pursuing additional certifications in project management and cross-cultural communication.
Account Manager and Internal Auditor
Royal Embassy of Saudi Arabia Cultural Bureau
2 2021 - Current
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