Nawal Chelfat
Crawley,West Sussex
Summary
Driven Accounts Officer with keen eye for financial accuracy and regulatory compliance. Demonstrates strong analytical skills and proficiency in financial software, ensuring seamless account management and problem-solving. Committed to improving financial processes and contributing to organisational success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer Accounts Advisor
Southern Housing
East Croydon
08.2022 - 12.2025
- Delivered training programmes for new team members and maintained consistent assistance.
- Assessed and executed implementation of new internal systems for team integration.
- Acts as primary liaison for managing Southern Housing collaboration with Triathlon Homes, assisting in arrears recovery and customer account management.
- Managed challenging collection cases, engaging with debt collection agencies and courts to ensure positive resolutions.
Support Worker
Bespoke Home Care Ltd
Crawley, West Sussex
02.2021 - 09.2022
- Managed medication administration in accordance with prescribed timetable.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Prepared nutritious meals that met special dietary needs of clients.
Customer Services Executive
The People's Pension
Crawley, West Sussex
09.2021 - 05.2022
- Met individual and team KPIs including call handling time, quality scores, and customer satisfaction.
- Clarified pension schemes, auto-enrolment, contributions, and account queries for customers.
- Maintained up to date knowledge of pension legislation, internal processes, and system changes.
Night Support Worker
Shaw Healthcare
Crawley, West Sussex
09.2020 - 01.2021
- Managed challenging behaviours using de-escalation techniques for peaceful resolution.
- Facilitated group activities, fostering a sense of community amongst residents.
- Provided emotional support to individuals in distress.
Education
High School -
Oriel High School
09.2009 - 01.2014
NVQ Level 2 - Hairdressing Apprenticeship
Allure Hair Salon (Revive Hair and Beauty)
10.2014 - 11.2016
Skills
- Organisational skills and deadline management
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Problem-solving and issue resolution
- Excel reporting and data management
- Housing finance and service charge administration
- Cost validation and financial accuracy
- Building safety and housing administration
CONTACT
- Nawalchelfatxo@hotmail.com
- RH10
Timeline
Customer Accounts Advisor
Southern Housing
08.2022 - 12.2025
Customer Services Executive
The People's Pension
09.2021 - 05.2022
Support Worker
Bespoke Home Care Ltd
02.2021 - 09.2022
Night Support Worker
Shaw Healthcare
09.2020 - 01.2021
NVQ Level 2 - Hairdressing Apprenticeship
Allure Hair Salon (Revive Hair and Beauty)
10.2014 - 11.2016
High School -
Oriel High School
09.2009 - 01.2014