Nawaf Ahmed
Springfield,Milton Keynes
Summary
An accomplished aerospace engineering student, capable of designing innovative and impactful solutions to real-world problems, such as a hybrid VTOL drone that can reduce search and rescue times. Pursuing an engineering role to apply knowledge and gain practical experience. Experienced working in team environments that require hard work, punctuality and willingness to learn new things. Honed skills in CAD software, making it a powerful tool for bringing abstract concepts to tangible reality. With a passion that lies in the intersection of innovation and practicality, where new ideas meet the robust foundations of the engineering industry.
Overview
6
6
years of professional experience
Work History
Adminsitsrator
DS Smith
Milton Keynes
02.2023 - Current
- Handling emails from customers, manufacturers and distributors.
- Received and processed stock
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Running reports on stock, performance and distribution.
- Communicating with customers and handling their orders.
- Using company software CPMS to organise and distribute orders to customers.
- Handling workloads and other staff members.
- Reduced system errors and mistakes by 10%
- Assisting shift managers in completing tasks efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales Assistant
O2 Telefonica
Milton Keynes
06.2021 - 02.2023
- Assisted customers in locating specific items to boost satisfaction.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Boosted product sales by offering selection guidance to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Consistently hit 110% on KPIs every quarter.
- Explained fees and contracts to new and existing customers, following FCA regulations.
Customer Service Assistant
M&S (Marks & Spencer)
St Albans
03.2019 - 08.2019
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Received 100% customer satisfaction
- Kept appropriate stock levels to match expected demand.
- Served customers to drive sales and deliver top-quality experiences.
Warehouse Operative
Marks & Spencer
Milton Keynes
08.2018 - 01.2019
- Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
- Operated lifting equipment to transport and store stock.
- Stacked and organised freight at specified areas using boards or pallets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Distributed stock, working in partnership with customer assistants.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Maintained clean, safe and orderly warehouse space.
- Kept 100% stock take accuracy
Education
Bachelor's Degree in Aerospace Engineering with Space Technology - Engineering
University of Hertfordshire
Hatfield, Hertfordshire 09/2017 - 05/2021
A-levels - Mathemathics, Physics & Fine Art
Denbigh School
Milton Keynes 09/2015 - 06/2017
GCSEs - Maths, English, Science
Milton Keynes Academy
Milton Keynes 09/2010 - 07/2015
Skills
- Data Analysis
- Catia V5
- Knowledge of EASA Regulations
- Design concepts
- Workplace safety
- Computer-Aided Design
- 2D and 3D modelling
- MATLAB
- Time management
- Experienced with Microsoft Office Programs
Accomplishments
- I produced and filmed a documentary series for a client, in which I received wide recognition for the quality and effort that was put into the final product.
- Pushed myself in the two years I was studying Fine Art, standing out from the crowd, I was awarded as the best artist by showcasing the skills that I had learned and worked hard to develop.
Recognition as the Producer and Director of a Documentary Series: The Journey
Van Gogh Award for Best Artist
Affiliations
- Fine Art
- Film-making
- DIY Aircraft Building
References
References available upon request.
Timeline
Adminsitsrator
DS Smith
02.2023 - Current
Sales Assistant
O2 Telefonica
06.2021 - 02.2023
Customer Service Assistant
M&S (Marks & Spencer)
03.2019 - 08.2019
Warehouse Operative
Marks & Spencer
08.2018 - 01.2019
Bachelor's Degree in Aerospace Engineering with Space Technology - Engineering
University of Hertfordshire
09/2017 - 05/2021
A-levels - Mathemathics, Physics & Fine Art
Denbigh School
09/2015 - 06/2017
GCSEs - Maths, English, Science
Milton Keynes Academy
09/2010 - 07/2015
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