Navya Sree Koutam
London,United Kingdom
Summary
Results-driven professional with expertise in business analysis, stakeholder management, and digital transformation. Demonstrates a strong ability to optimise processes, drive automation, and deliver efficiency improvements while ensuring benefits realisation. Skilled in end-to-end journey ownership, target operating models, and agile and hybrid delivery methodologies. Proficient in UAT and change adoption, with a focus on delivering impactful reporting and management information to support strategic decision-making. Committed to leveraging expertise to enable organisational growth through innovative solutions and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Lead Business Analyst / Business Architect
Tata Consultancy Services
01.2019 - 01.2026
- Accountable for end-to-end Business Analysis across large-scale digital transformation programmes.
- Owned full customer and operational journeys from discovery through delivery and optimisation.
- Acted as primary interface for senior stakeholders across Operations, Product, and Technology.
- Identified opportunities to increase operational efficiency by approximately 30% by reducing manual effort and simplifying case handling processes.
- Defined future-state operating models, roles, responsibilities, and transformation roadmaps.
- Established reporting and MI frameworks to improve visibility of workload, SLAs, and trends.
- Supported UAT, go-live readiness, and change adoption to ensure measurable outcomes.
- Key Programmes:
- NOVA – Nectar Escalation Transformation (UK Retail): Led BA function for legacy-to-digital transformation, delivering streamlined escalation journeys and significant efficiency gains.
- Global Life Sciences Transformation: Delivered multi-country operational change initiatives.
- Corporate Banking Transformation: Supported end-to-end journey improvements for banking operations.
- Fostered relationships with stakeholders to ensure project alignment with business goals.
- Conducted risk assessments to mitigate potential issues.
- Performed gap analysis, identifying areas of underperformance and inefficiency.
- Identified areas of improvement through detailed data analysis.
- Collaborated with IT department to integrate technology solutions into business strategy.
- Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
- Guided clients toward improved organisational structures and better solutions for identified problems.
Senior Business Analyst
Virtusa Consulting
01.2014 - 01.2019
- Delivered business analysis for enterprise transformation initiatives in Insurance and Financial Services.
- Led requirements definition, stakeholder workshops, and journey mapping.
- Contributed to reduced manual effort, improved turnaround times, and better customer experience.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Hyderabad04.2014
Skills
- Business Analysis
- Stakeholder Management
- End-to-End Journey Ownership
- Digital Transformation
- Process Optimisation
- Automation & Efficiency Improvement
- Benefits Realisation
- Target Operating Models
- Agile & Hybrid Delivery
- UAT & Change Adoption
- Reporting & MI
Certification
- Certified Business Architect (CBA)
- Certified System Architect (CSA)
- Certified Senior System Architect (CSSA)
- Professional Scrum Master (PSM I)
Cover Letter
- Dear Hiring Manager
- With over 11 years of experience delivering end-to-end digital transformation and complex business change across Retail, Banking, and Life Sciences, I am keen to be considered for Business Analyst opportunities within your organisation.
- In recent roles, I have owned full digital process journeys, working closely with senior stakeholders to identify opportunities for operational improvement, reduce manual effort, and deliver measurable business outcomes. My experience spans discovery, requirements leadership, stakeholder alignment, delivery support, and post-implementation optimisation.
- My strengths lie in Business Analysis, stakeholder management, and transformation leadership. I am comfortable operating in complex environments, shaping future-state roadmaps, and ensuring solutions deliver long-term value beyond initial implementation.
- I am currently based in the UK, available immediately, and open to a broad range of Business Analyst roles. I would welcome the opportunity to discuss how my experience could support your organisation’s objectives.
- Yours sincerely
- Navya Sree Koutam
Timeline
Lead Business Analyst / Business Architect
Tata Consultancy Services
01.2019 - 01.2026
Senior Business Analyst
Virtusa Consulting
01.2014 - 01.2019
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University