Navya Polisetti
Leicester
Summary
To work in a professional, work-driven environment where I can learn and grow each day, utilizing my key skills to contribute to the organization's goals.
Overview
4
4
years of professional experience
1
1
Certification
Work history
ServiceNow Developer
IBM
Chennai
2019.05 - 2022.09
- Implemented Azure Service Bus Integration with in ServiceNow to get the Event notifications from Event grid
- Implemented OOB Workday to track software subscriptions for applications Workday Human Capital Management and Workday Financial Management
- Managing and creating a Record Producer, Order Guide, Script Include, Workflows, Custom Scripts, Catalog Request, Business Rules, Client Scripts, UI Actions and UI policies
- Using Business Services, configure and create workflows for Security Threat Incident Response and Vulnerability Response
- Converting requirements into user stories for end developers to understand functional requirement
- Create script for identity, prioritize and remediate the misconfiguration the software and business services
- Create Security Operation Center Dashboard to identify incident trends and task for requests
- Configure and set up for collect and process events into alerts and generate the Incident based on criticality
- Set up users, groups and configure Rules for Governance board and Compliance Dashboard
- Develop transform maps Inbound Web Services for CMDB, LDAP, JIRA, Cisco Prime and CSM Integration
- Developed and implemented various process improvements within the team as per ITIL methods and practices
- Responsible for delivering Implementing IT Operation and Asset Management using discovery with snow application, business service that focuses on Service Mapping and CMDB Health
- Lead workshop sessions collaboration with clients to ensure requirements are met and ensure integrations support CMDB Discovery, Service Mapping and asset integrity
- Implementing and Enhancing the Incident, Release, Feature, Change and Request item forms
- Supporting existing and developing Service Portals (CSS, HTML, JavaScript), Catalog items for Service Catalog and HR Service Portal
- Experience in configuration and administration of CMDB
- Experienced in CMDB integrations and responsible for building the CMDB integrations with the experience monitoring and service management tools
- Managing ACL and overall security at user and roles level
- Loading, transforming and maintaining data within/between ServiceNow and CMDB
- Participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into production when introducing changes to SN
- Work directly with stakeholders on requirement refinements and solution architecture
- Considering technical dependencies and integration points to ensure proper solution integration with other systems when applicable
- Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and integrating with diverse application systems
- Strong Interpersonal skills including team collaboration, leadership, presentation, organizational, verbal and written communication skills.
ServiceNow Developer
DXC Technologies
Hyderabad
2018.04 - 2019.05
- Implemented Zoom Integration to track software subscriptions related to Zoom Regular account application
- Worked on implementation of ITSM modules like (Incident, problem, change, knowledge) in an agile environment using different application files like client scripts, UI policies, Business rules, Script includes and ACLs
- Used mail scripts to create new data lookup definitions and notification template designs
- Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
- Configured different knowledge bases on the service portal as Madrid Version support it
- Created multiple catalog items on service portal and designed them according to the client's requirement
- Cloned existing widgets and developed them to meet the client's needs, such as a Keyword Search on a list of tickets
- Created functional and technical specifications documents for various ServiceNow modules
- Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs
- Had a good experience on Building Catalog items, Variable Sets, and Workflows as per the requirements
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
- Involved in shadowing work on Incident Management, Problem Management, Change Management, Knowledge Management
- Was part of a Testing team, did all scenario-based Testing using ATF Suites
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now
- Involved in associating users to groups, roles and respective domains
- Configured SLAs for different tables for conditions level time tracking
- Run reports, configure service level agreements (SLAs) and perform instance branding and customization
- Customizing Forms, lists for different applications based on requirements
- Creating Update set for a group of customizations that can be moved from one instance to another
- Moving data in and out of an instance using import sets and transform maps and auto import of data into service now with Data sources
- Developing different Reports like Bar Charts, Pie Charts, List Reports and Scheduling Reports
- Gathering data and defining data and formatting the data in ServiceNow
- Worked on building custom role-based landing pages using UI Builder
- Worked directly with End users to resolve issues within ServiceNow
- Gathered Business Requirements from Helpdesk users and CRM users to understand the existing functionality, current state processes, and the tools to get a better view of the Business Processes and Functionalities to develop and configure the ServiceNow Platform.
Education
Master’s in Data Analytics -
De Montfort University
Bachelor’s Degree in Computer science - undefined
Sri Vasavi Engineering College
Skills
- Java
- JavaScript
- SQL
- HTML
- CSS
- Jelly (ServiceNow)
- ServiceNow
Certification
- 6 X ServiceNow Micro certifications
- Certified in ServiceNow System Administration (CSA)
Timeline
ServiceNow Developer
IBM
2019.05 - 2022.09
ServiceNow Developer
DXC Technologies
2018.04 - 2019.05
Master’s in Data Analytics -
De Montfort University
Bachelor’s Degree in Computer science - undefined
Sri Vasavi Engineering College