NAVYA KOMMULA

• Monitored system performance metrics on Spotta’s web application, including occupancy, detection, and device health.
• Created and managed technical tickets in HubSpot and GitHub for both firmware and dashboard issues.
• Triaged, prioritized, and verified bug fixes with engineering teams; maintained detailed test case documentation.
• Performed Power BI analysis on device lifespan, performance trends, and environment-based reliability factors.
• Acted as the central point of contact between QA, operations, customer success, and engineering teams.
• Managed stock checks and coordinated with internal teams to ensure timely and accurate deployments.
• Supported planning and customer-facing operations to enhance delivery performance and satisfaction.

• Conducted root cause analysis on sub-standard product outputs and advised teams on resolution methods.
• Manually tested high-spec optical and laser products (including military-grade Dismounted Soldier Optics).
• Defined and documented technical test procedures and specifications for QA and compliance

• Performed manual testing and UAT for enterprise applications; wrote detailed test cases and bug reports.
• Used Azure DevOps to track bugs and collaborate with developers for resolution.
• Participated in Agile ceremonies (daily standups, sprint planning, retrospectives).
• Worked with Business Analysts to review requirements and help train QA resources.

• Collected, cleaned, and analyzed data to support the development of loan products and risk models.
• Created structured reports from extracted data, improving business insights and decision-making.