NAVJOT KAUR

Outline:
Provided frontline support in a busy supermarket, assisting with daily store operations, customer service, and inventory tasks to ensure smooth functioning and customer satisfaction.

Key Responsibilities:

• Assisted customers with locating items, checking stock, and general inquiries
• Operated tills, processed card/cash payments, and handled refunds or exchanges
• Restocked shelves and ensured aisles remained tidy and fully stocked
• Assisted with deliveries, unpacking goods, and storing items correctly
• Monitored expiry dates and adhered to food safety and hygiene regulations
• Maintained store cleanliness and reported maintenance issues promptly

Key Achievements:

• Achieved 97% till accuracy over the course of employment
• Received regular positive feedback from repeat customers for helpful service
• Played a key role in reorganizing the fresh food section, improving access and sales

Outline:

Managing the retail customer care team, ensuring all customer queries are resolved to the customer's satisfaction.

Key Responsibilities:

• Provided coverage during peak times to manage customer flow effectively.
• Supported team members for improved operational efficiency.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Delivered excellent customer service by answering queries and providing product information.
• Meeting and greeting customers ensuring they feel welcome and comfortable.

Key Achievements:

• Developed a script to be used with potential customers which increased new customer account sign ups by 77%
• Received 93% good feedback in customer survey
• Resolved 69% of complaints within agreed service timeframes
• Responded to 57% of queries within agreed response times