NAVJOT KAUR SIDHU
London,UK
Summary
Resourceful and detail-oriented professional with a strong background in Office Administration, Marketing & IT support. Proven ability to manage daily office operations, streamline processes, and provide high-level administrative support. Experienced in customer service, with a track record of resolving client issues efficiently. Skilled in liaising with internal teams, external vendors, and key stakeholders to ensure smooth communication and project delivery.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
PPC Marketing Executive
Accident Compensation Helpline
London, UK
10.2024 - 01.2025
- Managed end-to-end PPC campaigns for 2 accounts- an insurance provider (ACH) and an eCommerce brand (Grace & Glory), driving lead generation and online sales through Google Ads and Meta platforms.
- Managed monthly budgets of up to £150K+, ensuring optimal budget allocation across channels.
- Created and maintained custom dashboards in Power BI for real-time PPC performance tracking.
- Led the creation of digital campaigns, resulting in significant audience engagement.
PPC & Paid Media Executive
Hectagram Design
05.2023 - 08.2024
- Managed and optimized PPC campaigns across Google Ads & social media.
- Used tools like Tableau to visualize trends and present key insights to senior stakeholders.
- Created and tested Ad copies, landing pages, and CTAs to improve conversion rates.
- Analyzed campaign data using Google Analytics, Google Ads Manager, and other tools.
Admin & Admission Support
Nottingham Trent University
Nottingham, UK
07.2023 - 08.2023
- Assisted with student admissions by processing applications, verifying documents, and maintaining accurate records in student databases.
- Supported administrative tasks such as scheduling appointments, managing files, and preparing reports for internal use.
- Responded to email and in-person queries from prospective students, parents, and staff.
- Coordinated with academic departments to track application status and ensure smooth onboarding of new students.
- Used MS Office tools and university systems to manage data entry, correspondence, and internal communication.
Senior Software Engineer
Marsh & McLennan
05.2021 - 01.2023
- Lead a cross-functional team of 10+ resources.
- Managed server-side responsibilities of Tableau, SAP Business Objects, Power BI & report development to ensure seamless 24*7 Production Support.
- Enhanced client relationships by providing strategic advice and solutions.
- Helped organisations improve customer satisfaction and achieve measurable results.
Senior Consultant
Capgemini
12.2016 - 05.2021
- Leveraged data analytics tools to inform decision making.
- Streamlined operational processes by implementing innovative techniques.
- Identified potential risks, mitigating negative impacts on projects.
- Established performance metrics, enhancing overall productivity.
- Boosted team morale with efficient leadership strategies.
Analyst
Nomura Holdings
02.2015 - 12.2016
- Successfully managed the end-to-end BO environment & Power BI, ensuring system stability, streamlined software deployment, and infrastructure reliability.
- Participated actively in professional trainings to maintain updated knowledge of analytics tools,.
- Enhanced decision-making by analysing complex data sets.
- Contributed to team projects by providing key analytic insights.
Engineer
KPIT Technologies
12.2012 - 01.2015
- Successfully resolved Priority 1 production down issues for customers.
- Delivered Webi reports that were not only visually appealing but also highly functional.
- Designed and optimized data universes, ensuring that customers had a robust and efficient foundation for their reporting needs.
- Liaised with clients, understanding their needs and translating them into technical requirements.
Education
MSc. - Marketing and Brand Management
Nottingham Trent University
Nottingham 01.2023 - 01.2024
Bachelor of Engineering - Computer Science
Nagpur University
01.2008 - 01.2012
Skills
- Customer Service Orientated
- Stakeholder Management
- Leadership
- Team-work
- Project Management
- Strong Time Management
- Creative and Innovative
- Business Performance Reporting
- Marketing and Branding
- IT Admin Expert (Power BI, SAP BO, Qlik)
- MS Office (Excel, PowerPoint, Word)
- Scrum Master
Certification
- Performance Marketing
- Marketing Analytics
- Social Media Marketing
- Generative AI
- Scrum Master
Affiliations
- Painting
- Travelling
- Reading
Accomplishments
- Employee of the Month Award
- Excellent Customer Support Award
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Timeline
PPC Marketing Executive
Accident Compensation Helpline
10.2024 - 01.2025
Admin & Admission Support
Nottingham Trent University
07.2023 - 08.2023
PPC & Paid Media Executive
Hectagram Design
05.2023 - 08.2024
MSc. - Marketing and Brand Management
Nottingham Trent University
01.2023 - 01.2024
Senior Software Engineer
Marsh & McLennan
05.2021 - 01.2023
Senior Consultant
Capgemini
12.2016 - 05.2021
Analyst
Nomura Holdings
02.2015 - 12.2016
Engineer
KPIT Technologies
12.2012 - 01.2015
Bachelor of Engineering - Computer Science
Nagpur University
01.2008 - 01.2012
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