Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Navishta Chowbay Nuckchady

London,United Kingdom

Summary

I am a law graduate student with nearly 2 years experience in the customer service and hospitality industry, I am seeking part-time job opportunities in customer service, administrative, retail and client engagement roles. I am hardworking, motivated and adaptable person equipped with excellent communication and problem-solving skills necessary for providing outstanding service. Proficient in managing customer interactions and resolving issues promptly, ensuring satisfaction and loyalty. Committed to bringing positive impact and continuous improvement to the organization. My ability to balance academic commitments with part-time work demonstrates my dedication to excellence and efficiency. I am eager to contribute to a positive work environment and leverage my professional skills to enhance operational efficiency in the retail industry.

Overview

1
1
year of professional experience

Work History

Customer Care Service Officer

Maraz Fast Food
Vacoas, Mauritius
01.2024 - 08.2024
  • Assisted in stock management, ensured smooth operations on busy days.
  • Ensured timely delivery of orders to maximise positive customer experiences.
  • Coordinated with team members for efficient workflow during peak hours.
  • Managed cash register, maintained accuracy in all transactions.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Carried out day-to-day duties accurately and efficiently.
  • Handled cash and card transactions at checkout, providing correct change and receipts when requested.
  • Greeted incoming customers, offered menu information and documented orders.
  • Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assessed food quality before serving customers to meet high-quality standards.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Addressed questions, concerns and complaints of customers.

Shop assistant/ Photographer

Tintamonee Brojmohun & Co Ltd
Riviere du Rempart, Mauritius
05.2023 - 12.2023
  • Handled queries regarding products, providing detailed information as necessary.
  • Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
  • Handled cash register efficiently, ensuring accurate cash transactions and banking facilities.
  • Attended to Clients, handled changing tasks and situation on a daily basis.
  • Managed appointment bookings for private photoshoots and commercial studio sessions.
  • Scheduled meetings with clients to determine goals and expectations.
  • Planned and prepared for numerous on-location and studio shoots concurrently.
  • Supervised junior staff activities and kept shop operational.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed opening and closing duties in line with established schedule.

Education

LLM, Master in Laws - Law

University of East London
London
09.2024 -

LLB, Bachelor of Laws - Law

Middlesex University
London/Mauritius
09.2020 - 07.2023

Skills

  • Customer service and customer Interaction
  • Communication and Interpersonal skills
  • Problem-solving
  • Multilingual
  • Knowledge of Microsoft Office( Word, Excel, PowerPoint, Teams, Outlook)
  • Public speaking
  • Attention to detail
  • Teamwork and collaboration
  • Organizational skills
  • Punctuality
  • Time management skills
  • Task prioritization
  • Cash handling and electronic payment processing
  • Flexibility and adaptability
  • Ability and efficiency working in fast-paced environments and under pressure
  • Multi-tasking

Languages

English
Fluent
French
Native
Creole
Native
Hindi
Fluent

Accomplishments

    1- Recognized for Excellence: Receive " Employee of the Month" recognition for consistently maintaining the highest standards of discipline and provision of exceptional service to customers.

    2- Enhanced customer Experience: Actively addressed customer feedback and implemented changes to enhance customer satisfaction and increase store sales, leading to a 10% increase in positive customer reviews.

References

References available upon request.

Timeline

LLM, Master in Laws - Law

University of East London
09.2024 -

Customer Care Service Officer

Maraz Fast Food
01.2024 - 08.2024

Shop assistant/ Photographer

Tintamonee Brojmohun & Co Ltd
05.2023 - 12.2023

LLB, Bachelor of Laws - Law

Middlesex University
09.2020 - 07.2023
Navishta Chowbay Nuckchady