Summary
Overview
Work history
Education
Skills
Websites
Certification
Volunteering
Timeline
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Navin Nair

Summary

As a highly motivated professional with an MSc in Management and International Business, I bring valuable experience as an Energy Specialist. I excel in utilizing MS Excel and Power point for Data Analysis and Presentations. My strong Communication Skills and flexibility enable me to effectively collaborate with diverse teams and adapt to dynamic environments. I am dedicated to delivering high-quality work and continuously seeking opportunities to enhance my expertise in the energy sector.

Overview

8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certification

Work history

Energy Specialist

E.ON Next UK
10.2023 - Current
  • Provide customer service end-to-end from billing to meter exchanges
  • Engage with Industry stakeholders and customers alike over phone and via e-mail
  • Handle and resolve complex customer queries effectively and knowledgeably
  • Negotiate and discuss billings, payments and other customer issues and advise customers on company products and offers and take quick decisions in a fast-paced environment
  • Most Valued Performer - voted MVP in team overall three times in the criteria of Smart Conversion, CHI, and number of customer interactions
  • Smart Meter Conversion Target Achievement - I have consistently been leading the way in my team in marketing smart meters and exceeded the Smart Conversion target of 15% and above every week
  • Top percentage of Smart Meter Appointments –converted 15% of eligible customers into bookings every week.

Retail Assistant

Michael Wisher and Associates
Nottingham
08.2022 - 04.2023
  • Retail/bar assistant at venues like Nottingham Forest FC and Derby County FC
  • Cash- handling and serving customers in a high-pressure work environment.

Retail Assistant

Unitemps Nottingham
Nottingham
04.2022 - 04.2023
  • Catering/ hospitality assistant at various cafeterias across the Nottingham Trent University City Campus and graduation events.

Food Science Intern

Mylk Labs Pvt. Ltd.
Sri Lanka
03.2021 - 05.2021

Quality Assurance Intern

GlaxoSmithKline Sri Lanka
01.2020 - 02.2020

Quality Control Intern

Fonterra Brands Lanka (Pvt.) Ltd. (subsidiary of Fonterra New Zealand)
12.2018 - 02.2019
  • I was placed in the RDFSQN (Research and Development, Food Safety, Quality and Nutrition) department of Fonterra Dairy which handles quality control
  • Conducted incoming material acceptance tests at both the liquid and the powder labs
  • Was a panelist to conduct daily sensory evaluation at both plants
  • Supported the lab team in preparing documentations for ISO 17025 Laboratory Management System Audit.

Cashier

Burger King Sri Lanka
01.2018 - 02.2018

Quality Control Trainee

International Distillers Ltd Sri Lanka
01.2017 - 02.2017

Education

MSc Management and International Business -

Nottingham Trent University
01.2022 - 12.2023

BSc Food Science and Technology - undefined

Monash University
02.2017 - 12.2020

Edexcel International A-Levels - undefined

Asian International School
06.2014 - 06.2014

Edexcel O-Levels -

Asian International School
06.2002 - 06.2014

Skills

  • Project Management
  • Quality Control
  • Retail
  • CRM
  • Marketing
  • Negotiation
  • Communication

Certification

  • Google :Digital marketing Fundamentals
  • Ads Search
  • Analytics
  • Microsoft Office suite - Word, Excel, PowerPoint and Database
  • LinkedIn: Managing teams
  • Interpersonal communication
  • Time Management fundamentals
  • Negotiation Skills
  • Social media Marketing Fundamentals
  • CPD (UK): Food safety and Hygiene Certificate HACCP Levels 1, 2 and 3
  • Havard Edx : Technology Entrepreneurship –Lab to Market

Volunteering

  • NTU and Monash University Campus Buddy and Mentor
  • Volunteer teacher for refugee children as part of Monash Volunteer Program
  • TedX volunteer

Timeline

Energy Specialist

E.ON Next UK
10.2023 - Current

Retail Assistant

Michael Wisher and Associates
08.2022 - 04.2023

Retail Assistant

Unitemps Nottingham
04.2022 - 04.2023

MSc Management and International Business -

Nottingham Trent University
01.2022 - 12.2023

Food Science Intern

Mylk Labs Pvt. Ltd.
03.2021 - 05.2021

Quality Assurance Intern

GlaxoSmithKline Sri Lanka
01.2020 - 02.2020

Quality Control Intern

Fonterra Brands Lanka (Pvt.) Ltd. (subsidiary of Fonterra New Zealand)
12.2018 - 02.2019

Cashier

Burger King Sri Lanka
01.2018 - 02.2018

BSc Food Science and Technology - undefined

Monash University
02.2017 - 12.2020

Quality Control Trainee

International Distillers Ltd Sri Lanka
01.2017 - 02.2017

Edexcel International A-Levels - undefined

Asian International School
06.2014 - 06.2014

Edexcel O-Levels -

Asian International School
06.2002 - 06.2014

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Navin Nair