Navin Nair
Summary
As a highly motivated professional with an MSc in Management and International Business, I bring valuable experience as an Energy Specialist. I excel in utilizing MS Excel and Power point for Data Analysis and Presentations. My strong Communication Skills and flexibility enable me to effectively collaborate with diverse teams and adapt to dynamic environments. I am dedicated to delivering high-quality work and continuously seeking opportunities to enhance my expertise in the energy sector.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Energy Specialist
E.ON Next UK
2023.10 - Current
- Provide customer service end-to-end from billing to meter exchanges
- Engage with Industry stakeholders and customers alike over phone and via e-mail
- Handle and resolve complex customer queries effectively and knowledgeably
- Negotiate and discuss billings, payments and other customer issues and advise customers on company products and offers and take quick decisions in a fast-paced environment
- Most Valued Performer - voted MVP in team overall three times in the criteria of Smart Conversion, CHI, and number of customer interactions
- Smart Meter Conversion Target Achievement - I have consistently been leading the way in my team in marketing smart meters and exceeded the Smart Conversion target of 15% and above every week
- Top percentage of Smart Meter Appointments –converted 15% of eligible customers into bookings every week.
Retail Assistant
Michael Wisher and Associates
Nottingham
2022.08 - 2023.04
- Retail/bar assistant at venues like Nottingham Forest FC and Derby County FC
- Cash- handling and serving customers in a high-pressure work environment.
Retail Assistant
Unitemps Nottingham
Nottingham
2022.04 - 2023.04
- Catering/ hospitality assistant at various cafeterias across the Nottingham Trent University City Campus and graduation events.
Food Science Intern
Mylk Labs Pvt. Ltd.
Sri Lanka
2021.03 - 2021.05
Quality Assurance Intern
GlaxoSmithKline Sri Lanka
2020.01 - 2020.02
Quality Control Intern
Fonterra Brands Lanka (Pvt.) Ltd. (subsidiary of Fonterra New Zealand)
2018.12 - 2019.02
- I was placed in the RDFSQN (Research and Development, Food Safety, Quality and Nutrition) department of Fonterra Dairy which handles quality control
- Conducted incoming material acceptance tests at both the liquid and the powder labs
- Was a panelist to conduct daily sensory evaluation at both plants
- Supported the lab team in preparing documentations for ISO 17025 Laboratory Management System Audit.
Cashier
Burger King Sri Lanka
2018.01 - 2018.02
Quality Control Trainee
International Distillers Ltd Sri Lanka
2017.01 - 2017.02
Education
MSc Management and International Business -
Nottingham Trent University
2022.01 - 2023.12
BSc Food Science and Technology - undefined
Monash University
2017.02 - 2020.12
Edexcel International A-Levels - undefined
Asian International School
2014.06 - 2014.06
Edexcel O-Levels -
Asian International School
2002.06 - 2014.06
Skills
- Project Management
- Quality Control
- Retail
- CRM
- Marketing
- Negotiation
- Communication
Certification
- Google :Digital marketing Fundamentals
- Ads Search
- Analytics
- Microsoft Office suite - Word, Excel, PowerPoint and Database
- LinkedIn: Managing teams
- Interpersonal communication
- Time Management fundamentals
- Negotiation Skills
- Social media Marketing Fundamentals
- CPD (UK): Food safety and Hygiene Certificate HACCP Levels 1, 2 and 3
- Havard Edx : Technology Entrepreneurship –Lab to Market
Volunteering
- NTU and Monash University Campus Buddy and Mentor
- Volunteer teacher for refugee children as part of Monash Volunteer Program
- TedX volunteer
Timeline
Energy Specialist
E.ON Next UK
2023.10 - Current
Retail Assistant
Michael Wisher and Associates
2022.08 - 2023.04
Retail Assistant
Unitemps Nottingham
2022.04 - 2023.04
MSc Management and International Business -
Nottingham Trent University
2022.01 - 2023.12
Food Science Intern
Mylk Labs Pvt. Ltd.
2021.03 - 2021.05
Quality Assurance Intern
GlaxoSmithKline Sri Lanka
2020.01 - 2020.02
Quality Control Intern
Fonterra Brands Lanka (Pvt.) Ltd. (subsidiary of Fonterra New Zealand)
2018.12 - 2019.02
Cashier
Burger King Sri Lanka
2018.01 - 2018.02
BSc Food Science and Technology - undefined
Monash University
2017.02 - 2020.12
Quality Control Trainee
International Distillers Ltd Sri Lanka
2017.01 - 2017.02
Edexcel International A-Levels - undefined
Asian International School
2014.06 - 2014.06
Edexcel O-Levels -
Asian International School
2002.06 - 2014.06