Naveen Singh Dhami

• Overseeing and training a team of 20 employees in all aspects of restaurant operations
• Maintaining a high standard of customer service and satisfaction by monitoring the performance of service Associate
• Training new service associates and providing them with service information

• Managed the effective running of the café, including staff supervision, stock management and customer service
• Managed line café staff, monitored holidays and completed monthly timesheets
• Trained and supervised café staff, resulting in improved working practices
• Ensured compliance with health and safety, food hygiene and cleanliness regulations

• Participating and directing staff in the cleaning of catering areas, ensuring compliance with food safety policy

• Complying with health, safety and hygiene legislation/guidelines, ensuring hazards are controlled accordingly

• Taking cash for sales and performing operational duties associated with this

• Carrying out daily cash analysis of takings, completing finance records and banking procedures

• Ensuring all financial regulations are complied with

• Taking weekly closing food stock in units

• Provided guidance and leadership to team members on efficient methods, operations, and protocols.

• Monitored all aspects of restaurant operations to ensure cleanliness and proper maintenance.

• Ensuring food quality at all times and prioritizing customer satisfaction.

• Ensuring fast, accurate service and maintaining positive guest relations.

• Effectively resolved customer issues using active listening and effective communication.

• Designed engaging team building activities to encourage employee involvement in increasing sales and meeting revenue goals.

• Accurately managed inventory and placed orders for necessary supplies.

• Assisted with profit and loss management, including financial report review.