Naveen Kumar Gottapu

• RPA Implementation: Extensive experience in designing, developing, and implementing RPA solutions using UiPath.
• Process Analysis: Skilled in analyzing business processes to identify automation opportunities and enhance efficiency.
• Workflow Automation: Proven track record of automating complex business processes and workflows.
• Project Management: Experience in managing end-to-end RPA projects, including requirement gathering, development, testing, deployment, and maintenance.
• Troubleshooting and Support: Proficient in providing post-deployment support, troubleshooting issues, and optimizing existing automation solutions.
• Client Engagement: Adept at working with clients to understand their needs, provide solutions, and deliver successful RPA projects.

• Experienced Business Analyst in documenting detailed business requirements, analyzing data, and enhancing business processes to increase efficiency and effectiveness
• Skilled in stakeholder communication, project management, testing, and quality assurance
• Proficient in technology evaluation, risk assessment, change management, and report generation
• In my capacity as a Business Analyst (BA), my primary responsibility is to ensure that all subsidiary firms successfully implement and customize the Bullhorn ATS & CRM applications
• This involves leveraging market research analysis to provide tailored solutions, engaging in cost negotiations for software procurement, and delivering training and support on Bullhorn.
• Delivered end-to-end IT systems and business change projects in line with project specifications.
• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Collaborated with diverse teams to gather and document precise business requirements for alignment with organisational goals.
• Communicated with staff at all organisational levels to assess current systems.

Projects & Solutions:

1. Successfully integrated LinkedIn Admin Recruiter with Bullhorn ATS and CRM, streamlining our recruitment processes and enhancing our talent acquisition efforts. This project involved seamless connectivity between our Bullhorn platform and LinkedIn, allowing us to harness the power of professional networking and data-driven insights. As a result, we have been able to identify top talent more efficiently, engage with candidates on a broader scale, and enrich our candidate database with real-time LinkedIn profiles. This RSC integration has significantly improved our recruitment team's productivity and the quality of our candidate matches, making it a pivotal milestone in our talent acquisition strategy.

2. I have achieved a remarkable milestone by seamlessly integrating Joboti's third-party software for WhatsApp into the Bullhorn platform. This integration opens a new, highly effective communication channel, allowing us to connect with candidates and clients through WhatsApp. It is a significant change that enhances our communication capabilities within Bullhorn, bringing convenience and efficiency to our recruitment processes.

Utilized Kyloe Awesome Docs to write code for mapping contracts, thereby reducing costs for subsidiaries by enabling in-house contract development without relying on external third-party services

3. Employed Kyloe Data tools to cleanse data for a subsidiary, removing duplicate and archived data from the Bullhorn system.

4. Developed a personalized menu action button in Bullhorn to facilitate one-click mass messaging of filtered candidates to WhatsApp. This time-saving feature serves as the eagerly anticipated alternative for large-scale email communication.

5. I've established entities in Bullhorn for these companies by arranging the appropriate sorting order, mapping essential fields to their designated locations, and generating new fields, along with the inclusion of buttons, mandatory fields, and drop-down options, as needed

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Operated hand scanners to accurately track shipment progression.
• Recorded number and quality of products, taking appropriate action of defective items.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
• Performed thorough inspections of incoming and outgoing shipments to guarantee compliance with strict quality standards.
• Inspected packing slips and shipping documentation prior to sign off.
• Provided customers with prompt order updates through Amazon to maintain 100% satisfaction.
• Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.
• Implemented microbial monitoring to uphold health, safety and hygiene standards.
• Performed testing procedures in line with standard testing methods to guarantee compliant operations.
• Used visual inspection methods to confirm integrity, function and safety.
• Tested product performance to establish alignment with function, safety and quality parameters.
• Replicated user issues to identify and eliminate root causes.
• Escalated high-volume rejected goods for in-depth quality investigations.
• Maintained up-to-date equipment records and logbooks, ready for audits at all times.

• Concentrix is an operations management and technical services company, and I held the role of a YouTube software administrator while working at the client location, which was Google, for their YouTube Process
• As an Admin for YouTube software, I proficiently managed the routing and review of content through designated bots, consistently achieving performance targets by maintaining an optimal Customer Waiting Time
• Maintained a standard of providing clear and comprehensive comments on customer accounts, thereby preventing issues related to data uploads
• Additionally, I successfully addressed and documented escalations in accordance with YouTube community guidelines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Intelenet Services is a renowned business process outsourcing (BPO) company that offers a wide range of services to clients across various industries
• The company is known for its expertise in delivering high-quality solutions in customer service, technical support, back-office operations, and more
• As an Accounts analyst, I consistently achieved daily targets
• My focus was on comprehending customer needs and promptly resolving high-priority issues and my main responsibilities encompass tasks such as data management, reconciliation, risk assessment, anti-money laundering, and financial reporting and analysis
• I independently managed client relationships, fostering positive and productive interactions
• Furthermore, I gained a deep understanding of the business and adeptly customized products to align with customer requirements.