Naveen Ravi
Huddersfield,UK
Summary
A proactive and results-driven Internal Sales Engineer with over two years of experience in delivering technical sales solutions and supporting engineering-focused sales teams. Adept at developing commercial strategies for complex products, including valves, actuators, mechanical products, and control systems while maintaining exceptional client relationships and contributing to business growth. Experienced in working with technical specifications, proficient in using CRM and SAP to drive data-driven decisions and optimize sales processes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Internal Applications Engineer
TEV Limited
Brighouse, UK
05.2022 - 10.2024
- Managed a range of customer accounts, providing customised technical and commercial solutions for HVAC products like fan coil units, chilled water cassettes, valves (2 port, 4 port, and PICV), actuators, BMS controls, and sensor packages.
- Prepared competitive quotes following different pricing guidelines (M&E, Agent, Budget, and Tender) to match client needs and budgets, using SAP for accurate processing.
- Built and maintained strong relationships with key clients by providing customised technical solutions, resulting in 70% contract closure rate within 30 days of quotation.
- Developed over 20 new business opportunities each quarter, maintaining an active pipeline, and significantly contributing to revenue growth.
- Ensure CRM data is updated regularly, tracking the progress of live projects, sales quotes, and negotiations for better transparency and reporting.
- Maintain strong focus on customer retention, achieving 80% retention rate through consistent follow-up and after-sales support, including warranty management, and troubleshooting.
- Coordinate creation of credit accounts for new customers, ensuring all documentation is processed accurately and in compliance with internal policies
- Validate PO received from customer with quote and process the sales order in the SAP system
- Managed entire sales cycle from initial enquiry to post-sale support, ensuring seamless communication between internal teams and clients to meet project specifications and deadlines.
Purchasing Trainee
Emerson Process Management
India, India
06.2018 - 12.2019
- Managed procurement of valve body components (globe, butterfly and ball valves) ensuring adherence to technical specifications and quality standards for production
- Utilized SAP to manage purchase requisitions and maintain accurate inventory records, ensuring operational efficiency
- Negotiated supplier contracts to optimize cost efficiency and lead times, contributing to smoother production processes.
Internship Trainee
Hyundai Motors
India, India
03.2018 - 05.2018
- Worked on production optimization projects, applying Kaizen principles to improve efficiency and reduce downtime on hydraulic press systems
- Reduced equipment breakdown time by 50% through technical improvements on the die clamper, pipeline unit, and hydraulic press on the shop floor.
Education
Master's in Advanced Engineering and Management - Engineering and Management
Sheffield Hallam University
01.2020 - 06.2021
Bachelor in Mechanical Engineering - Mechanical
Crescent Institute of Science and Technology
06.2014 - 05.2018
Skills
- Customer Relationship Management: Extensive experience in developing and nurturing client relationships through technical support
- Product & Market Analysis: Skilled at gathering customer and market intelligence, identifying trends, and offering products that meet requirements
- Technical Specification Review: Capable of reviewing industry data sheets ensure products meet both customer and industry standards
- Sales Strategy & Negotiation: Experienced in negotiating pricing, delivery, and contract terms, with focus on meeting customer requirements while optimizing company profitability
- ERP System: SAP Business One (Proficient)
- CRM System: V-Tiger (Proficient)
- CAD Tools: SolidWorks, AutoCAD, PTC Creo (Proficient)
- Microsoft Office: Excel, Outlook, PowerPoint, Word (Proficient)
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Custom
Sustainable Recycling Initiative: Designed an eco-friendly plastic recycling prototype as part of an international project focused on sustainability and innovative product development. Servitization Business Model Development: Created a conceptual framework during postgraduate thesis research, focusing on leveraging servitization to enhance revenue streams in small-scale manufacturing.
Timeline
Internal Applications Engineer
TEV Limited
05.2022 - 10.2024
Master's in Advanced Engineering and Management - Engineering and Management
Sheffield Hallam University
01.2020 - 06.2021
Purchasing Trainee
Emerson Process Management
06.2018 - 12.2019
Internship Trainee
Hyundai Motors
03.2018 - 05.2018
Bachelor in Mechanical Engineering - Mechanical
Crescent Institute of Science and Technology
06.2014 - 05.2018
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