Naveen Kumar
Birmingham
Summary
- Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
- Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
BDM & Partner
Gamps
New Delhi
2019.01 - Current
- All Digital Marketing work
- Re-evaluated and improved onboarding programme, maintaining client retention rate.
- Developed sales territory plans, achieving year-over-year growth in.
- Increased new business generation by developing, prioritizing and executing customer outreach programmed, including cold outreach, email marketing.
- Optimised sales pitch strategy, increasing conversion rates from.
- Closed complex, lucrative deals with new customers.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Business Development Manager
PCITS Pvt Ltd
2018.05 - 2019.07
- Coached team to build client relationships and exceed sales targets.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Launched new product lines with strong retail and marketing strategy.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Team Leader
CRM Digital Synergies Pvt Ltd,
2010.10 - 2011.06
- UK Lotto Process
- Cold-called customers from assigned contact lists to build new sales in UK.
- Selling them the lottery Tickets of World Lotto Corporation (A company Of Liechtenstein)
- Answered customer enquiries with excellent customer service skills.
- Make them buying the tickets for every month and keep selling lotteries for years.
- Delivered exceptional after-sales customer care to promote customer loyalty.
Telesales Executive
INOX Global Services Ltd
2008.05 - 2010.01
- UK Lotto Process
- Memorised company sales scripts to improve customer rapport-building.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Provided excellent customer service, upholding high level of customer satisfaction.
Telesales Executive
Met Life India Insurance Company
2006.03 - 2007.02
- Job was selling life insurance policies over the phone.
- Provided excellent customer service, upholding high level of customer satisfaction.
- Maintained excellent time management skills to meet sales volumes within agreed timescales.
Education
10TH -
C.B.S.E. Board
12th - undefined
C.B.S.E. Board
B. A -
Delhi University
MBA - HR & Marketing
AMITY University,
India 2005.06 - 2008.12
PGDCST - Computer software
A.M.Infomatics
India 2002.06 - 2004.06
O Level - Computer Software Technology
DOEACC
IndiaSkills
- Sales leadership
- Marketing expertise
- Revenue development
- Sales pitch meetings
- Influencing and negotiating skills
- Customer-focused
Interests
STRENGTH
, Excellent Presentation Skill, Open to Learning, Positive Attitude, Always Punctual.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
BDM & Partner
Gamps
2019.01 - Current
Business Development Manager
PCITS Pvt Ltd
2018.05 - 2019.07
Team Leader
CRM Digital Synergies Pvt Ltd,
2010.10 - 2011.06
Telesales Executive
INOX Global Services Ltd
2008.05 - 2010.01
Telesales Executive
Met Life India Insurance Company
2006.03 - 2007.02
MBA - HR & Marketing
AMITY University,
2005.06 - 2008.12
PGDCST - Computer software
A.M.Infomatics
2002.06 - 2004.06
10TH -
C.B.S.E. Board
12th - undefined
C.B.S.E. Board
B. A -
Delhi University
O Level - Computer Software Technology
DOEACC