Naveen Chennareddy

• Oversaw business staffing and training, building successful, customer-focused team.
• Coordinated productive day-to-day account activities to ensure clients remained informed of updates and changes.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

• Scheduled Phone screening and acted as a connecting bridge between the candidate, recruiter and Hiring manger.
• Maintained high suitability standards through diligent screening, interview and assessment processes.
• Informed candidates about interview results and made job offers to successful interviewees.
• Reviewed impact of selection techniques and made necessary improvements.
• Requested and contacted candidate references to help hire right people for jobs.
• Established positive relationships with prospective candidates through networking and regular communications.
• POC for employee engagement team.
• Trained colleagues on tools like paragon, hire.
• Acted as Interim Process Lead.
• Dazzler Award winner Jan 2022.
• Dazzler Award winner April 2022.

• Worked on compliance tools- Anti money laundering (AML), Experian, World compliance and social networks for investigations.
• Worked with stakeholders to drive process and tool improvements.
• Cleared 90 thousand backlog cases within 2 months as team.
• Reported and maintained the performance metrics of all team members and help the team to deliver results at the expected levels.
• Responsible for people engagement, identifying training needs and accordingly upskill.
• Worked on various Process Improvement by using exposure from team's performance and then work towards creation of new SOP, blurbs and root cause analysis and reporting out to the appropriate audience.
• Safeguarded brands and intellectual property, mitigating marketplace abuse for sellers.