Naveed Rafiq
Sheffield
Summary
Accomplished automotive professional with extensive expertise in MOT testing, technical specifications, and garage software. Demonstrates strong leadership competence and effective communication with stakeholders, ensuring exceptional customer service and relations. Skilled in equipment maintenance, quality control practices, and workshop administration, with a proven track record in automotive diagnostics and repair supervision. Adept at supplier negotiation, vehicle servicing, budgeting and finance management, staff recruiting, and quality assurance. Committed to process improvement and adherence to health and safety regulations to enhance operational efficiency.]
Experienced Garage Manager with knack for enhancing team performance and streamlining operations. Boosted customer satisfaction and retention by implementing efficient service protocols and fostering customer-first culture. Increased profitability through strategic inventory management and cost control.
Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Driven individual with strong leadership abilities and solid background in automotive maintenance and customer service. Demonstrates exceptional organisational skills and keen understanding of team management and operational efficiency. Committed to enhancing garage performance and ensuring customer satisfaction.
Experienced professional with focus on managing garage operations and ensuring customer satisfaction. Capable of streamlining processes, reducing downtime, and improving service quality through strategic planning and team leadership. Skilled in maintaining inventory, overseeing repairs, and fostering safe, productive work environment.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Garage manager
steel city autos
sheffield, south yorkshire
2023.01 - Current
- Implemented innovative marketing strategies, raising awareness about our services amongst potential customers within the locality.
- Ensured prompt completion of repairs to increase customer trust and loyalty.
- Handled disputes calmly and professionally minimising any negative impact on business reputation.
- Complied strictly with health and safety regulations to create a safe working environment for employees and customers alike.
- Scheduled routine equipment maintenance checks preventing major breakdowns or disruptions in service.
- Built strong relationships with customers, leading to high levels of repeat business.
- Led a team of technicians to consistently meet strict quality standards in all services provided.
- Maintained meticulous records of all transactions, aiding in financial planning and budgeting processes.
- Established competitive pricing strategies to augment sales.
- Managed inventory effectively, ensuring availability of necessary parts when needed.
- Increased customer satisfaction by implementing efficient vehicle repair and maintenance procedures.
taxi driver
Sheffield City Council
Sheffield, south yorkshire
2010.02 - 2022.12
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Achieved smooth rides by driving carefully and defensively at all times.
- Used knowledge of local area to suggest tourist spots or restaurants to passengers.
- Supported elderly or disabled passengers to enhance their journey comfort.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Communicated effectively with dispatchers about pick-up locations or potential delays.
- Applied personal road knowledge and GPS application to set shortest routes.
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
- Maintained safety by adhering to road regulations and traffic laws.
- Assisted with luggage handling, enhancing the customer experience.
- Communicated clearly with dispatch centre about route changes and customer issues.
Education
NVQ Level 2 - Groundworks
Enry Boot
Sheffield 2007.01 - 2010.01
Skills
- Technical specs understanding
- Leadership
- Workshop administration
- Automotive diagnostics
- Health and Safety regulations
- Staff recruiting
- Quality Assurance
- Process Improvement
Affiliations
- travelling and spending time with family
Timeline
Garage manager
steel city autos
2023.01 - Current
taxi driver
Sheffield City Council
2010.02 - 2022.12
NVQ Level 2 - Groundworks
Enry Boot
2007.01 - 2010.01