Navdeep Kaur
West Bromwich,United Kingdom
Summary
Accomplished professional with extensive expertise in credit control and financial management, demonstrating proficiency in automated payment systems, debtor communication, and credit risk analysis. Adept at building trust and managing customer relationships while maintaining calm under pressure. Proven track record in debt recovery techniques, invoice processing, and account reconciliation. Skilled in financial forecasting, credit insurance claim handling, and effective negotiation. Committed to enhancing organisational efficiency through innovative solutions and strategic decision-making.
Multi-talented Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads.
Offering strong analytical skills, attention to detail, and solid foundation in financial principles. Knowledgeable about customer service and problem-solving, with experience in managing accounts and ensuring timely payments. Ready to use and develop communication, negotiation, and organisational skills in AP and AR role.
Diligent and aspirational, possessing solid foundation in financial analysis and customer service, bolstered by strong problem-solving and communication skills. Demonstrated ability to manage accounts and resolve discrepancies, ensuring smooth financial operations. Ready to contribute effectively to achieve positive outcomes.
Experienced professional with focus on credit control and financial management. Skilled in reducing debtor days and improving cash flow through strategic account reconciliations and relationship management. Known for resolving disputes promptly and maintaining accurate financial records.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Organised and dependable accounts payable with 4 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Passionate credit controller with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
Future Garments Limited
Smethwick, West Midlands
07.2025 - Current
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Collaborated with sales team to maximise product visibility and sales.
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Credit controller
Future Garments Limited
Smethwick, Sandwell
08.2024 - Current
- Managed customer accounts for maintaining positive client relationships.
- Recommended improvements to credit policies based on market trends and analysis.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Coordinated legal actions against defaulters to safeguard company interests.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Maintained professional client interactions whilst managing overdue payments.
- Conducted regular account reviews to maintain accurate records.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Reduced business risk with stringent credit checks and assessment.
- Negotiated repayment arrangements, improving cash flow in the process.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Liaised with sales department for achieving better client communication.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
- Monitored and responded immediately to messages and phone calls regarding credit control issues.
- Followed up monthly statements with courtesy calls to customers.
- Negotiated terms and conditions, payment plans and settlements.
- Received debit and credit card payments by phone.
- Escalated serious issues and concerns immediately to supervisor.
- Investigated invoices, requesting appropriate evidence from suppliers.
- Posted journal transactions and cash receipts on sales ledger.
- Reconciled complicated accounts provided by accounting team.
- Used appropriate action to deal with bounced direct debit and cheque payments.
- Conducted credit checks and monitored credit alerts.
- Minimised risk by proactively advising management of active payment issues.
- Prompted customers with overdue payments to avoid penalties.
- Progressed legal action for overdue accounts.
- Built positive relationships with lenders to achieve optimal client deals.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Reviewed and submitted applications to management with recommendations.
Business office manager
Future Garments Limited
Smethwick, Sandwell
03.2021 - Current
- Managed day-to-day office operations for streamlined business processes.
- Responded efficiently to emails and phone calls, promoting excellent customer service.
- Handled client relationships with utmost professionalism, winning their trust and loyalty.
- Facilitated training programmes for new hires to ensure they quickly adapted to the company culture.
- Maintained confidentiality of sensitive corporate information, promoting trust among colleagues and clients alike.
- Supervised administrative staff; improved overall efficiency in the workplace.
- Designed and implemented office policies by setting up procedures and standards.
- Handled customer complaints professionally, ensuring maximum customer satisfaction.
- Resolved inter-departmental issues, fostering a harmonious working environment.
- Monitored budget expenditure to prevent overspending and maintain financial discipline within the organisation.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Improved accounts payable processes which led to quicker vendor payments.
- Managed full-cycle accounts payable and receivable functions for smooth financial operations.
- Managed accounts payable and receivable to ensure timely payments.
- Reconciled accounts payable and receivable functions to maintain proper budget allocation and capital.
- Ensured timely payments to suppliers through management of accounts payable.
- Conducted regular reconciliation of bank statements, reduced discrepancies in accounts payable and receivable records.
- Supervised accounts payable and receivable, enhanced cash flow management.
- Handled invoice processing and payments accurately reducing errors in accounts payable.
- Liaised closely with finance department on all matters related to accounts payable and receivable.
- Communicated with accounts payable manager and accounts receivable manager to track pending invoices.
- Implemented training programmes for the accounts payable team, improving performance.
- Managed business department, preparing ageing accounts payable reports to ensure optimal planning of expenses and business budgets.
- Handled accounts payable, resulting in smooth vendor relations.
- Assisted auditors during audit process which facilitated smooth audits without any major findings related to Accounts Payable processes or procedures.
- Trained junior staff in accounts payable best practices for seamless operations.
- Managing business rates.
- Managing self assessments.
- Dealt with mileage expenses.
Education
Master of Science - IT
Birmingham City University
Birmingham 09.2020 - 09.2021
Skills
- Decision-Making confidence
- Automated payment systems experience
- Patient determination
- credit scoring understanding
- Debt recovery techniques
- Efficient organisation
- Trust building
- Customer handling
- Calm under pressure
- Invoice processing
- Debtor communication
- Relationship Management
- Schedule management
- Account reconciliation
- Chaser
- Financial reporting
- Electronic Data Interchange (EDI) invoicing
- Billing query resolution
- Financial statement analysis
- Credit control training
- Invoice query resolution
- Account dispute resolution
- Issue review
- Credit terms and conditions
- Debt reconciliation
- Credit risk analysis
- Customer credit limit advice
- Customer credit checks
- Final demand issuing
- Telephone collections
- Customer account reconciliation
- Financial Forecasting
- Credit insurance claim handling
- Payment acceptance
- Consumer collection
- Debt recovery
- Credit limit management
- Effective negotiation
- Credit check management
- Bank reconciliation
- Accounts receivable ledger management
- Team Leadership
- Public speaking
Timeline
Customer service representative
Future Garments Limited
07.2025 - Current
Credit controller
Future Garments Limited
08.2024 - Current
Business office manager
Future Garments Limited
03.2021 - Current
Master of Science - IT
Birmingham City University
09.2020 - 09.2021
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