NAVASHANGARI MURUGAVEL
Skelmersdale,Lancashire
Summary
Dedicated expert in email management, Microsoft Excel and Word, customer service, problem solving, and time management. Skilled in executing administrative tasks to ensure seamless operations. Committed to utilizing expertise to boost productivity and meet organizational objectives.
Overview
6
6
years of professional experience
23
23
years of post-secondary education
Work history
Sales Assistant
Tongbarn Convenience Store
Skelmersdale, West Lancashire
02.2023 - 05.2023
- Managed the rotation of old and new stock to ensure minimal waste and fewer items to reduce.
- Conducted regular stock counts in warehouses and on store shelves to assess stock required within next supermarket order.
- Verified customers' age by checking ID for restricted items in line with Challenge 25.
- Packaged customer purchases, doubling up bags for heavy items.
- Assisted with processing cash and card payments at a busy supermarket checkout, calculating and providing correct change when necessary.
Assistant Technical Coordinator
John Keells Office Automation (Pvt) Ltd.
Colombo
05.2018 - 06.2021
- Dealing with public and staff enquires and feedback.
- Liaising with clients to understand their needs and report on progress.
- Assisting technical managers to create and share work plans and timelines.
- Managing technical project documentation.
- Carrying out administrative tasks.
- Preparing presentations and project updates.
- Reviewing project costs and forecasts.
Management Assistant
John Keells Office Automation (Pvt) Ltd
Colombo
05.2017 - 05.2018
- Coordinated company events and key client meetings.
- Verified customer enquiries to track service delivery and enable staff performance evaluations.
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Managed daily calendar and juggled meetings for supervisor.
Receptionist
John Keells Office Automation (Pvt) Ltd
Colombo
11.2016 - 06.2017
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Directed clerical tasks, including copying, faxing and file management.
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Captured and processed client information, entering data into online systems for wider company use.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Education
NVQ Level 2 - Cyber Security
Learning Curve Group
UKCertificate of Higher Education - Software Engineering and Computing
Xplora Education Centre
JaffnaCertificate of Higher Education - Microsoft Office
Xplora Education Centre
JaffnaGCSEs - Maths
Vembadi Girls High School
JaffnaNVQ Level 2 - Understanding Autism (Completed – Certificate Pending)
Learning Curve Group
UK 04.2001 -
NVQ Level 2 - Level 2 Adult Social Care (Currently Studying)
New College Swindon
SwindonSkills
- Email management
- Microsoft Excel and Word
- Customer service
- Problem solving
- Time management
Languages
Tamil
Native
English
Fluent
Timeline
Sales Assistant
Tongbarn Convenience Store
02.2023 - 05.2023
Assistant Technical Coordinator
John Keells Office Automation (Pvt) Ltd.
05.2018 - 06.2021
Management Assistant
John Keells Office Automation (Pvt) Ltd
05.2017 - 05.2018
Receptionist
John Keells Office Automation (Pvt) Ltd
11.2016 - 06.2017
NVQ Level 2 - Understanding Autism (Completed – Certificate Pending)
Learning Curve Group
04.2001 -
Certificate of Higher Education - Software Engineering and Computing
Xplora Education Centre
Certificate of Higher Education - Microsoft Office
Xplora Education Centre
GCSEs - Maths
Vembadi Girls High School
NVQ Level 2 - Cyber Security
Learning Curve Group
NVQ Level 2 - Level 2 Adult Social Care (Currently Studying)
New College Swindon