NAVARAJ KHATRI
Plumstead,London
Summary
Bringing solid foundation in team collaboration and problem-solving. Excels in remaining calm under pressure and maintaining high level of situational awareness. Proven ability to communicate effectively with diverse groups, ensuring safe and secure environment. Adaptable and quick to learn, always ready to take on new challenges with positive attitude.
Overview
9
9
years of professional experience
Work history
Customer Service
Woolwich Fish Market
London
03.2024 - 09.2025
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer call.
- Coordinated with various departments to address customer needs, streamlining communication and improving response times.
Krish Security Service & Worker Suppliers PVT. LTD
Nepalgunj
02.2021 - 09.2023
- Monitored CCTV systems to identify and report security breaches and suspicious activities promptly.
- Coordinated with event organisers to implement security measures for public events, ensuring a safe environment for attendees.
- Utilised conflict resolution skills to de-escalate tense situations, preventing violence and maintaining a peaceful atmosphere.
- Reviewed and analysed security footage for post-incident investigations, aiding in the identification and prosecution of offenders.
- Conducted regular patrols around the facility, documenting any security breaches or irregularities encountered.
- Investigated reports of theft, vandalism, and other offences, gathering evidence and providing reports to management.
Marketing Officer
M.K.S Investment Company
04.2016 - 11.2020
- Conducted market research to identify opportunities for promotion and growth.
- Coordinated with sales teams to ensure alignment of marketing strategies with sales objectives.
- Analysed market trends and demand to develop accurate pricing strategies.
- Organised and executed promotional events, ensuring alignment with overall marketing objectives and brand values.
- Used data to build strategies for targeting specific markets and consumer demographics.
- Produced reports on progress and insight reports to inform future campaign planning.
Education
Master of Business Administration - Business
University of the West of Scotland
Master’s Degree - Population
Tribhuvan University
Bachelor - Population Education
Madhya Paschim Multiple Campus
Skills
- Conflict resolution
- Security monitoring
- Risk assessment
- Incident investigation
- CCTV operation
- Team collaboration
- Decision making under pressure
- Calm under pressure
Languages
Nepali
Beginner
English
Beginner
Hindi
Beginner
HOBBY
- Fitness and Sports
- Group Activities
- Volunteering
- First Aid and safety training
- Surveillance and technology
Timeline
Customer Service
Woolwich Fish Market
03.2024 - 09.2025
Krish Security Service & Worker Suppliers PVT. LTD
02.2021 - 09.2023
Marketing Officer
M.K.S Investment Company
04.2016 - 11.2020
Master’s Degree - Population
Tribhuvan University
Bachelor - Population Education
Madhya Paschim Multiple Campus
Master of Business Administration - Business
University of the West of Scotland