Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Navaneeth Chakkalan Kunnath

London,London

Summary

Confident and friendly hospitality professional with experience in front-of-house operations. Skilled in managing a team, guest registration, hotel reservations, and billing. Known for maintaining a positive attitude, resolving conflicts, and delivering excellent customer service. Adept at following standard operating procedures, ensuring accuracy in all transactions, and maintaining security. Eager to learn and contribute to hotel management with a focus on problem-solving, enthusiasm, and attention to detail. Committed to delivering exceptional hospitality and creating memorable experiences for guests.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service & Receptionist

Greene King
London, United Kingdom
06.2023 - Current
  • Delivered excellent customer service in a busy pub environment, handling guest inquiries, reservations, and ensuring smooth daily operations.
  • Managed guest check-ins and check-outs, ensuring proper guest registration and adherence to hotel reservation procedures.
  • Responsible for managing customer billing, ensuring accuracy in financial transactions and maintaining a secure environment.
  • Worked closely with team members to maintain cleanliness and organization in both front-of-house and Back of House operations.
  • Resolved conflicts and customer complaints through problem-solving, maintaining a friendly attitude and ensuring guest satisfaction.
  • Contributed to daily reports, highlighting any issues, changes, or feedback relevant to hotel operations.

Education

Master of Science - Global Business Management

University of Roehampton
United Kingdom
01.2023 - 06.2024

Bachelor of Business Administration - Finance

University of Calicut, Kerala
India
06.2018 - 03.2021

Skills

  • Customer Service and Guest Relations
  • Front Desk Operations
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Problem-Solving and Conflict Resolution
  • Multitasking and Time Management
  • Communication and Team Collaboration

Certification

Tally ERP.9
Peachtree
QuickBooks
MYOB

Languages

English, Malayalam, Tamil

Timeline

Customer Service & Receptionist

Greene King
06.2023 - Current

Master of Science - Global Business Management

University of Roehampton
01.2023 - 06.2024

Bachelor of Business Administration - Finance

University of Calicut, Kerala
06.2018 - 03.2021

Tally ERP.9
Peachtree
QuickBooks
MYOB

Navaneeth Chakkalan Kunnath