Navaneeth Chakkalan Kunnath
London,London
Summary
Confident and friendly hospitality professional with experience in front-of-house operations. Skilled in managing a team, guest registration, hotel reservations, and billing. Known for maintaining a positive attitude, resolving conflicts, and delivering excellent customer service. Adept at following standard operating procedures, ensuring accuracy in all transactions, and maintaining security. Eager to learn and contribute to hotel management with a focus on problem-solving, enthusiasm, and attention to detail. Committed to delivering exceptional hospitality and creating memorable experiences for guests.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service & Receptionist
Greene King
London, United Kingdom
06.2023 - Current
- Delivered excellent customer service in a busy pub environment, handling guest inquiries, reservations, and ensuring smooth daily operations.
- Managed guest check-ins and check-outs, ensuring proper guest registration and adherence to hotel reservation procedures.
- Responsible for managing customer billing, ensuring accuracy in financial transactions and maintaining a secure environment.
- Worked closely with team members to maintain cleanliness and organization in both front-of-house and Back of House operations.
- Resolved conflicts and customer complaints through problem-solving, maintaining a friendly attitude and ensuring guest satisfaction.
- Contributed to daily reports, highlighting any issues, changes, or feedback relevant to hotel operations.
Education
Master of Science - Global Business Management
University of Roehampton
United Kingdom 01.2023 - 06.2024
Bachelor of Business Administration - Finance
University of Calicut, Kerala
India 06.2018 - 03.2021
Skills
- Customer Service and Guest Relations
- Front Desk Operations
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Problem-Solving and Conflict Resolution
- Multitasking and Time Management
- Communication and Team Collaboration
Certification
Tally ERP.9
Peachtree
QuickBooks
MYOB
Languages
English, Malayalam, Tamil
Timeline
Customer Service & Receptionist
Greene King
06.2023 - Current
Master of Science - Global Business Management
University of Roehampton
01.2023 - 06.2024
Bachelor of Business Administration - Finance
University of Calicut, Kerala
06.2018 - 03.2021
Tally ERP.9
Peachtree
QuickBooks
MYOB
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