NAV HEER
Crawley,West Sussex
Summary
Results-oriented professional with expertise in managing executive tasks and ensuring operational efficiency. Proven success in project management and stakeholder engagement, driving strategic initiatives. Over 15 years of leadership experience with a focus on enhancing workflows and implementing automation to reduce errors. Demonstrated ability to lead large teams in executing business strategies effectively.
Overview
16
16
years of professional experience
Work history
Client Account Manager
Netsol Technologies
Horsham, West Sussex
2024.11 - Current
- Cultivated long-term relationships with clients, addressing concerns and needs from operational to CxO level.
- Managed client records, executed contract updates and renewals, and prepared precise statements of work and invoices in accordance with contractual requirements.
- Assisted in monitoring account performance.
Supported service delivery to meet agreed levels.
Prepared progress reports for clients and senior leadership. - Identified upsell, cross-sell, and renewal opportunities while collaborating closely with sales and product teams to enhance business growth.
- Identified client requirements and leveraged business opportunities to enhance product management strategies.
- Facilitated knowledge sharing among team members.
Assisted in succession planning processes.
Coordinated collaborative efforts among colleagues as needed. - Addressed client enquiries thoroughly while implementing continuous enhancements to processes and services.
- Tailored communication style according to individual client preferences.
- Conducted regular reviews of account performance for continual improvement.
- Built strong relationships with key clients by consistent communication and problem-solving.
Client Solutions Executive
Xplor
Newcastle upon Tyne
2021.03 - 2024.11
- Manage client portfolios within the leisure sector, delivering strategic reviews and growth opportunities.
- Liaise with internal departments to assist in the delivery of contractual service standards and ensure continual customer satisfaction and loyalty by providing smooth resolution of case enquiries and issues.
- Upsell and review client contracts where possible to maximise revenue available.
- Maintain contact with multiple stakeholders in an organisation to maximize opportunities.
- Formed a COVID response team to manage clients' activity of switching Direct Debits off for their members during the first lockdown.
Account Manager
Harlands Group (TSG Group)
Haywards Heath, West Sussex
2016.07 - 2021.02
- Managed key accounts generating up to £7M annually, achieving strong contract renewal rates.
Client Manager
Scobie McIntosh (GVS Assist)
Horley, Surrey
2014.08 - 2015.12
- Managed key brand partner accounts (£200K+) and led 14-person customer service team.
Internal Account Manager
GVS Assist
Horley, Surrey
2012.11 - 2014.07
- Managed vending equipment service accounts, led project rollouts and client presentations.
Account Support Executive
GVS Assist
Horley, Surrey
2011.09 - 2012.10
- Supported account growth, market research, supplier coordination and operational delivery.
Business Planning & Distribution Specialist
Fisher Clinical Services
Horsham, West Sussex
2010.01 - 2011.09
- Managed global clinical trial distribution, compliance and operational KPI reporting.
Education
GNVQ Leisure & Tourism - Merit
Holy Trinity School
CrawleyGCSEs - English, Maths, Science
Holy Trinity School
CrawleySkills
- Strategic Account Mgmt
- Stakeholder Engagement
- Revenue Growth
- Contract Renewals
- Client Retention
- CRM & Reporting
- Team Leadership
- Change facilitation
Languages
Punjabi
Fluent
Accomplishments
- North East Contact Centre Award (NECCA) 2024 - Customer Support & Solutions Team
- Managed £200K–£7M portfolios
- 95%+ operational success
- 14-person team led
- Major national gym account £110K/month
Affiliations
- Independent Travel Agent
References
References available upon request.
Timeline
Client Account Manager
Netsol Technologies
2024.11 - Current
Client Solutions Executive
Xplor
2021.03 - 2024.11
Account Manager
Harlands Group (TSG Group)
2016.07 - 2021.02
Client Manager
Scobie McIntosh (GVS Assist)
2014.08 - 2015.12
Internal Account Manager
GVS Assist
2012.11 - 2014.07
Account Support Executive
GVS Assist
2011.09 - 2012.10
Business Planning & Distribution Specialist
Fisher Clinical Services
2010.01 - 2011.09
GCSEs - English, Maths, Science
Holy Trinity School
GNVQ Leisure & Tourism - Merit
Holy Trinity School