Summary
Overview
Work history
Education
Skills
Timeline
Generic

NAV

BIRM,west midlands

Summary

Accomplished professional with extensive expertise in finance management, quality control implementation, and project management. Demonstrates strong leadership skills and supervisory expertise, ensuring operational support and accountability maintenance. Proficient in IT systems, Microsoft Office Suite, and booking system management. Adept at customer service, hospitality ethics, reservations, and financial reporting. Career goals include leveraging skills to drive organisational success and enhance operational efficiency.

Overview

9
9
years of professional experience

Work history

Assistant manager

valor hospitality
Birmingham
02.2025 - Current
  • Provided support to manager during audits, ensuring accurate reports.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Evaluating, organising and overseeing the staff induction program
  • Controlled resources by department or project and tracked use in opera and cloud.
  • Performed on-site inspections to check legitimate implementation of policies and procedures.
  • Assisted staff members with hazard and incident reporting protocol as needed.

Receptionist

travelodge
Birmingham, westmidlands
01.2024 - 12.2025
  • Maintained accurate logs of visitor entries for security purposes.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Reduced waiting times through effective time and resource management.

night team member

wroxall abbey
birmingham, west midlands
07.2022 - 12.2025
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Streamlined store operations with efficient scheduling.
  • Handled difficult customers, resulting in conflict resolution.
  • Prepared and packaged orders with precise presentation skills.

Project supervisor

oceanic hotel
una, india
01.2022 - 07.2025
  • Conducted regular team meetings for enhanced coordination and communication.
  • Monitored budget expenditures, ensuring financial responsibility and transparency throughout projects.
  • Enhanced team efficiency by implementing strategic project management methods.
  • Handled customer queries promptly, enhancing client satisfaction levels across multiple projects.
  • Developed detailed project plans to secure timely completion.
  • Allocated resources efficiently to maximise project effectiveness.

Front office executive

Premier Inn Hotel
Birmingham
01.2023 - 12.2023
  • Coordinated room availability, resulting in reduced waiting time for guests.
  • Provided detailed information about facilities and services, improving guest experience.
  • Streamlined office operations with efficient document handling and filing.
  • Processed payments swiftly, reducing checkout time for guests.
  • Handled phone calls professionally, ensuring timely response to enquiries.
  • Trained receptionists on credit policy and accounting procedures, reducing account discrepancies.

Hotel manager

dayal hotels
una, india
01.2017 - 12.2021
  • Tailored guest experiences according to individual preferences creating unique stays.
  • Maintained compliance with health and safety regulations within the premises.
  • Investigated negative reviews and took corrective action enhancing future guest experiences.
  • Coordinated front desk operations, ensured smooth guest experiences.
  • Improved guest satisfaction by implementing new concierge services.
  • Assisted in marketing campaigns to increase hotel visibility.
  • Handled guest complaints to protect brand reputation.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  • Coordinated marketing initiatives, contributing to increased patronage and revenue.

Education

bsc - chemistry

indus international university
india

Master of Science - project management

Birmingham City University
Birmingham

Skills

  • proficiency in opera
  • Quality control implementation
  • Finance management
  • Supervisory expertise
  • IT Proficiency
  • Leadership skills
  • Customer Service
  • Project Management
  • Microsoft Office Suite
  • Invoicing
  • Operational support
  • Accountability maintenance
  • Hospitality ethics
  • Reservations
  • Booking system management
  • Financial reporting

Timeline

Assistant manager

valor hospitality
02.2025 - Current

Receptionist

travelodge
01.2024 - 12.2025

Front office executive

Premier Inn Hotel
01.2023 - 12.2023

night team member

wroxall abbey
07.2022 - 12.2025

Project supervisor

oceanic hotel
01.2022 - 07.2025

Hotel manager

dayal hotels
01.2017 - 12.2021

bsc - chemistry

indus international university

Master of Science - project management

Birmingham City University

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