Nausicaa Rotoloni
Bushey,Hertfortdshire
Summary
Ambitious Senior Key Account Manager with over 10 years' experience in the wine sector. Strong focus on exceeding sales targets in the hospitality and wine sectors. Delivered impactful sales strategies, negotiated favourable contracts, and maintained robust client relationships, driving significant revenue growth. Committed to continuous learning and contributing expertise to specialist teams.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Senior Key Account Manager
Boutinot
London, UK
07.2022 - Current
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
- Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Wine list curation and consulting
- Deliver wine trainings
- Organise and host customer trips abroad
COO & Sales Executive for Online Retail & Trade
VIDA Wine & Spirits
11.2020 - 06.2022
- Built and ran UK team daily performance routines and operations.
- Worked with CEO and company director on daily target execution.
- Oversaw UK sales and marketing operations to keep activities on track.
- Coordinated with Austria and Bulgaria teams on priorities and timelines.
- Partnered with external digital marketing and PR agencies for target delivery.
- Organised board meetings with agendas, minutes, and follow-up actions.
- Developed strategies and policies aligned to organisational needs and improvements.
- Monitored operations to align processes with targets and forecasts.
Sales Accounts Manager, South On-Trade
Boutinot Wines
London
10.2018 - 05.2020
- Built business development pipeline and increased annual sales revenue by 30%.
- Managed over 50 London on-trade accounts through regular account visits and calls.
- Created price proposals for customers and prospective buyers to drive conversions.
- Advised customers on wine lists for optimal selections and placements.
- Trained customer staff regularly on wine knowledge and service standards.
- Produced business forecasts, annual budgets, and business plans to meet targets.
Head Sommelier
The Grill at the Dorchester
Park Lane, London
10.2016 - 11.2018
- Maintained a wine list holding 600+ references for customer selection.
- Drove upselling during service to meet and exceed sales targets.
- Trained staff on customer service routines each shift, enhancing overall service quality and guest satisfaction.
- Led a team of 5+ staff, coordinating daily rotas to ensure optimal service delivery.
- Collaborated with suppliers to plan and execute consumer events and trade evenings, increasing brand awareness and customer engagement.
- Negotiated supplier pricing to secure best product offers.
- Completed monthly stocktakes and resolved discrepancies with stock records.
Assistant Head Sommelier
ROKA Mayfair
Mayfair, London
03.2015 - 09.2016
- Trained restaurant staff on wine knowledge and pairing principles, improving service quality and customer engagement.
- Assisted head sommelier in creating wine list and making purchase decisions to enhance beverage offerings.
- Created weekly rotas and delivered staff training sessions to improve wine knowledge and service skills.
- Managed team of 4 during daily service to ensure efficient operations and high service standards.
Senior Sommelier
Galvin La Chappelle
Liverpool street, London
03.2013 - 01.2015
Sommelier
DR Wine
Dijon, France
06.2012 - 11.2012
Export Assistant
Ditton Wine traders (DWT)
Surbiton, London, UK
04.2012 - 05.2012
Export Sales Assistant
Azienda Vinicola : CALATRASI
UK
02.2012 - 03.2012
Tour Guide & Sales Assistant
Azienda Vinicola : Marchesi di Barolo
Barolo, Piedmont, Italy
08.2009 - 11.2009
Education
Certificat de Spécialisation Commercial en vin & produits derives - Bourgogne, France
CFPPA de Beaune
Bourgogne, France01-2012
CIEF - French language studies
Université de Bourgogne
Dijon, France01-2011
Alliance Française - French language studies
Alliance Française
Dijon, France01-2010
Bacholor of Honors - Fine Art
Arts Institute
Bournemouth, UK01-2008
AVCE Art & Design - St. Albans, UK
Oaklands College
St. Albans, UK01-2005
GCSEs - 11 GCSE’s
Copthall School for girls
Mill Hill, Londres01-2003
Skills
- Sales and business development
- Negotiation expertise
- Account management
- Client relationship management
- Customer-centric strategies
- Data analysis and interpretation
- Budgeting and forecasting
- Project management
- Trade show coordination
- Training delivery
- Team leadership
- Multilingual communication
- IT proficiency
Languages
Italian, English
First Language
French
Proficient
C2
Interests
- Cooking & Baking
- Painting
- Yoga
- Tennis
- Travel
Timeline
Senior Key Account Manager
Boutinot
07.2022 - Current
COO & Sales Executive for Online Retail & Trade
VIDA Wine & Spirits
11.2020 - 06.2022
Sales Accounts Manager, South On-Trade
Boutinot Wines
10.2018 - 05.2020
Head Sommelier
The Grill at the Dorchester
10.2016 - 11.2018
Assistant Head Sommelier
ROKA Mayfair
03.2015 - 09.2016
Senior Sommelier
Galvin La Chappelle
03.2013 - 01.2015
Sommelier
DR Wine
06.2012 - 11.2012
Export Assistant
Ditton Wine traders (DWT)
04.2012 - 05.2012
Export Sales Assistant
Azienda Vinicola : CALATRASI
02.2012 - 03.2012
Tour Guide & Sales Assistant
Azienda Vinicola : Marchesi di Barolo
08.2009 - 11.2009
Certificat de Spécialisation Commercial en vin & produits derives - Bourgogne, France
CFPPA de Beaune
CIEF - French language studies
Université de Bourgogne
Alliance Française - French language studies
Alliance Française
Bacholor of Honors - Fine Art
Arts Institute
AVCE Art & Design - St. Albans, UK
Oaklands College
GCSEs - 11 GCSE’s
Copthall School for girls