Naurine Kipkurui

Working in target driven environment, at the heart of retail store welcoming customers and asking questions about their needs and offering assistance when needed.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency - Manage over 10 staff members
• Handled disciplinary investigations and hearings with strong employee relations knowledge.
• Facilitating smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up.
• Shared business updates with team, addressing concerns to promote transparent working relationships in store.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Trained new hires and set up mentoring relationships to drive team performance.
• Receiving stock deliveries, accurately completing paperwork and updating system records.
• Handling staff payroll and holiday requests to support stable store coverage.
• Resolving complaints to achieve full customer satisfaction.
• Delivering outstanding in-store experience through positive and attentive customer service.
• Working with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
• Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
• Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training - Have first aid certificate

Part of a large team responsible for the smooth running of the warehouse

• Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
• Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Picked, packed and dispatched high-volume orders, consistently exceeding over 100% of performance targets.