Claire Natukunda
Skipton,North Yorkshire
Summary
Experienced public health and healthcare professional specialising in mental health interventions, health education, and community programmes. Facilitates psychosocial support, IPT-G sessions, and mental health screenings while integrating behavioural health into primary care. Drives training, programme coordination, and evaluation across diverse populations, focused on enhancing wellbeing and promoting health equity.
Overview
18
18
years of professional experience
Work History
Religious Worker
Scargill Movement
Skipton, Yorkshire
05.2026 - Current
- Delivered pastoral support to international volunteers, aiding their integration into community life and fostering leadership skills.
- Assisted volunteers with visa applications and Home Office processes, ensuring their welfare and smooth transition.
- Coordinated hospitality services for guests, managing meal preparation and housekeeping to enhance their stay. for guests, including meal preparation and house duties.
Program Officer
StrongMinds Global
Nairobi, Kenya
06.2023 - 04.2026
- Collaborated with partner organisations to integrate mental health indicators into M&E systems.
- Oversaw supervision and quality assurance for community therapy programmes, ensuring adherence to best practices.
- Coordinated comprehensive data collection, reporting, and documentation to accurately capture program reach and outcomes.
- Facilitated training and capacity building for partner staff and community facilitators.
- Facilitated implementation of community-based mental health and public health interventions to enhance community well-being.
- Monitored and reported on programme progress, providing detailed updates to senior management.
- Conducted regular reviews of programme activities, identifying areas for improvement.
- Managed stakeholder relationships, fostering constructive dialogue to support programme objectives.
Mental Health Supervisor
StrongMinds Uganda
Kampala, Uganda
06.2021 - 05.2023
- Supervised teams to deliver effective mental health and psychosocial support interventions in refugee settlements.
- Coordinated group therapy cycles and assessed outcomes with PHQ-9 tools to enhance client well-being.
- Provided psychosocial support to vulnerable populations.
- Led community mobilisation and awareness activities on mental health.
- Trained and mentored employees to improve skills and foster a high-performing team culture.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Fostered positive working relationships by engaging in team-building exercises. by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared a range of written communications, documents and reports.
Adolescent Mental Health Facilitator
StrongMinds Uganda
Kampala, Uganda
04.2019 - 05.2021
- Facilitated community-based screenings for depression and psychosocial distress, enhancing early identification of mental health issues.
- Facilitated Interpersonal Group Therapy for Adolescents suffering from Depression and anxiety
- Identified issues, analysed data, and implemented solutions to enhance programme effectiveness and addressed schools/community needs.
- Managed data entry and oversight within programme monitoring systems, ensuring accuracy and reliability for informed decision-making.
- Participated in schools/community sensitisation and mental health awareness activities.
- Completed tasks on time using excellent planning and coordination skills.
- Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
- Promoted an inclusive environment, enabling all participants to contribute their perspectives.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Developed and delivered training materials, incorporating visual aids and interactive elements for enhanced understanding.
Documents Verifier
Entebbe Handling services
Entebbe, Kampala
12.2011 - 01.2019
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to bet
- Identified issues, analysed information and provided solu
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Administrative Assistant
World Vision Uganda
02.2009 - 12.2011
- Coordinated meetings, communications, and travel arrangements for programme staff, enhancing overall team collaboration and efficiency.
- Delivered comprehensive administrative and logistical support for development programmes, ensuring smooth operation and execution.
- Facilitated preparation of project reports and documentation, contributing to clear communication of programme progress.
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
Care Assistant
Leonard Cheshire Disability
Sheffield, West Yorkshire
02.2008 - 12.2008
- Provided personalised care and support to residents, enhancing their quality of life.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Engaged in respectful communication, respecting the dignity of those in care.
- Provided emotional support and companionship, building trusting relationships.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Assisted in the implementation of care plans, tailored to individual needs.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Conducted risk assessments to identify potential hazards within the care setting.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Facilitated social activities, encouraging interaction and community within the care home.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Collaborated with healthcare professionals to deliver integrated care services.
- Collaborated with healthcare professionals to deliver integrated care services.
Education
A-Levels - UACE
Kazo Hill College
Kampala01-2001
GCSEs - Arts and Science
O LEVELS
St Kizito S.S.S01-1999
Master of Public Health Management - Public Health management
James Lind Institute
Switzerland10-2025
Certificate in Business Outsourcing -
Makerere University
Uganda05-2011
Bachelor of Arts - Bachelor of Community Psychology (Honours)
Makerere University
Uganda03-2006
Skills
- Mental health interventions
- Public health programming
- Community health interventions
- Health promotion
- Psychosocial support
- Monitoring and evaluation processes
- Data collection
- Programme evaluation
- Impact reporting
- Quantitative data collection
- Training and facilitation
- Capacity building
- Community-based research
- Stakeholder engagement
- Partnerships
- Stakeholder coordination
- Coordination
- Collaboration
- Programme coordination
- Multi-country support
- Quality assurance
- Technical report writing
- PHQ9
- PHQ 9 screening
- Community engagement
- Mental health awareness
- Volunteer coordination
- Training facilitation
- Leadership development
- Conflict resolution
- Interpersonal communication
- Team collaboration
- Active listening
- Empathetic communication
- Conflict resolution
- Stakeholder coordination
- Emotional intelligence
- Active listening
- Empathetic communication
- Volunteer coordination
Custom
- Interpersonal Psychotherapy for Groups (IPT_G)
- Therapy Training and Implementation - StrongMinds Uganda
- Child Protection and Safeguarding - Save the Children
- Behavioural Change Training
- Agile Project Planning
- Manager's Guide to Discipline and Documentation - Humentum Learning
Languages
English
Advanced
C1
Hobbies and interests
- Travelling,Music,Outdoor activities, baking,cooking,volunteering,mentoring young people
Timeline
Religious Worker
Scargill Movement
05.2026 - Current
Program Officer
StrongMinds Global
06.2023 - 04.2026
Mental Health Supervisor
StrongMinds Uganda
06.2021 - 05.2023
Adolescent Mental Health Facilitator
StrongMinds Uganda
04.2019 - 05.2021
Documents Verifier
Entebbe Handling services
12.2011 - 01.2019
Administrative Assistant
World Vision Uganda
02.2009 - 12.2011
Care Assistant
Leonard Cheshire Disability
02.2008 - 12.2008
A-Levels - UACE
Kazo Hill College
GCSEs - Arts and Science
O LEVELS
Master of Public Health Management - Public Health management
James Lind Institute
Certificate in Business Outsourcing -
Makerere University
Bachelor of Arts - Bachelor of Community Psychology (Honours)
Makerere University