Summary
Overview
Work History
Education
Skills
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Languages
PMS SOFTWARE
Timeline
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NATISHA CHOPRA

Ilford,England

Summary

Results-oriented professional with a strong track record in managing diverse tasks and delivering exceptional customer service. Proven expertise in calendar management, data entry, and administrative support, ensuring efficient operations. Committed to enhancing client satisfaction and fostering a positive environment for all stakeholders.

Offering strong organisational and interpersonal skills, with knowledge in managing front desk operations and customer service. Skilled in multitasking, problem-solving, and team coordination. Ready to use and develop communication, leadership, and administrative skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Receptionist

Hotel
London
08.2023 - 05.2025
  • Company Overview: London, England
  • Greeting 50+ Visitors every day.
  • Managing day to day operations in office.
  • Handle diverse customer queries, providing information regarding hotel and Policies.
  • Filling all paperwork, receipts, and reservations using Room Master software.
  • Answer questions through E-mails, calls and Walkin about hotel policies and concerns politely and professionally, supporting positive customer experiences.
  • Dealing with early check in and late check out guests and about complaints and solving problems that may arise.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • London, England

Hotel receptionist

Lemon Tree Hotel
Chandigarh, India
06.2017 - 03.2022
  • Resolved complaints swiftly to enhance operational efficiency.
  • Streamlined check-in procedures by managing guest documentation.
  • Effectively managed lost property system to return items promptly.
  • Handled client queries via phone and email, delivering timely solutions.
  • Implemented new filing system to improve documentation processes.
  • Conducted regular room inspections with housekeeping to maintain cleanliness standards.
  • Maintained hygiene standards by cleaning work areas and equipment.
  • Accurately processed cash transactions, minimising accounting errors.

Receptionist

GNA University
Punjab
08.2017 - 06.2018
  • Company Overview: Punjab, India
  • Answered and helped resolve enquiries from clients, vendors, and public.
  • Keeping the reception area clean and tidy give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managing day to day operations in office.
  • Punjab, India

Education

MSc - International management, Financial management, Research methods, Customer Services, marketing management and innovation & entrepreneurship

Regent college/ Bolton University
04.2023 - 04.2024

MBA - Finance and Banking

GNA University
Punjab, India
08.2015 - 05.2017

B.com - Professional

DRV DAV College
Punjab, India
07.2013 - 05.2015

Skills

  • Spreadsheet proficiency
  • Customer record keeping
  • Check-In and Out procedures
  • Multitasking mastery
  • Technical equipment operation
  • Decision-Making capabilities
  • Office equipment operation
  • Google Workspace

Languages

English
Proficient (C2)
Punjabi
Proficient (C2)
Hindi
Proficient (C2)

PMS SOFTWARE

  • Proficient in Room master
  • Good knowledge of Opera Pms
  • Advace Focus skills


Timeline

Receptionist

Hotel
08.2023 - 05.2025

MSc - International management, Financial management, Research methods, Customer Services, marketing management and innovation & entrepreneurship

Regent college/ Bolton University
04.2023 - 04.2024

Receptionist

GNA University
08.2017 - 06.2018

Hotel receptionist

Lemon Tree Hotel
06.2017 - 03.2022

MBA - Finance and Banking

GNA University
08.2015 - 05.2017

B.com - Professional

DRV DAV College
07.2013 - 05.2015

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NATISHA CHOPRA