Nathan Scott Crowston

• Training and coaching engineers to support with pre and post installations.
• Support maintaining the City Fibre network alongside the FQS (Fibre Quality Specialist)
• Diagnosing & fault finding on the fibre network.
• Splice and testing fibre optic cables, in primary and secondary nodes.
• Copper drop wire recovery.
• Accessing unclimbable and unsafe poles by using the MEWP.
• Experienced in OTDR Testing.
• Re-visit for customer complaints and resolve issues to make sure they are 100% satisfied.
• Working at heights of up to 15+ metres, including working on telegraph poles, long ladders & flat roofs.
• Completion of site surveys to enable installations, taking photos & completing reports.
• Adhering to health and safety regulations, using the correct PPE during works.

• Visiting individuals in their workplace using my vocational experience and knowledge to teach and support learners to achieve their apprenticeship.
• Managing my diary to ensure I'm delivering against KPIs, arranging and attending scheduled visits, and completing both company and personal administration.
• Collaborating with colleagues and stakeholders to deliver an exceptional service to learners and clients while maintaining standards and regulatory requirements
• Controlling the development across all levels of Management such as supervisors through to Store management. Coaching multiple qualifications that include; Customer Service Levels 2 & 3, Retail Levels 2, 3 & 4, and Business Administration Level 3.

• Development and implementation analysis of productivity & conversion, through KPI matrix reports, live sales vs conversion reports, and productivity-driven training concepts
• Leading the Model Store team to reach KPI's above the company average and pioneer a new understanding of the company vision through training and conversion focus
• Trailing new technology concepts through till design to data analysis software, giving a clearer vision, using live data to contextualise store and team performance
• Company leading projects such as new store openings and large refits give a strong understanding of how the development projects can inspire new store culture and renovation of older underperforming stores
• Developing an ethos for productivity driven growth and reward based on performance using training programs suitable to each role or future opportunities

Accomplishments:

• Reach the status top performing store in both KPI targets and Conversion 6 months in a row
• Turning an underperforming store into one of the companies leading concepts
• Adding 23% growth Versus Last Year taking the Model Store turnover to £1.2m.

• In the flagship of 7 branches across Scunthorpe and Manchester
• Owners of Streetwise Sports and DJS Retail Ltd established a strong community client base within local areas and assisted the growth of the online platform, selling premium designer apparel, assisting the process of year-on-year sales growth
• Leading by example in Visual Merchandising and Sales, nurturing a cross-channel community focus with other local businesses on projects such as wedding fares and fashion events

Accomplishments:

• Team member in FHM Small Retailer of the Year Award Winner
• Visual Merchandising projects that enabled other store visits for implementation