Summary
Overview
Work history
Education
Skills
Timeline
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Nathanael Paul-Michael

London,City of London

Summary

Wealth of experience within retail and sales, coupled with the knowledge of overseeing a team in delivering exceptional service and targets. Reliable in handling tasks, whether faced with it autonomously or as a part of a team.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work history

Customer Service Assistant/Team Leader

Michael Wisher/Levy UK/Brightsparks/Delaware North
London
03.2016 - 03.2020
  • Worked for over 4+ years with stadium agencies in working within concession's assistant role for football matches or even events based at those football stadiums.
  • Working with several agencies over 4+ years including Bright-sparks, Michael Wisher, Delaware North, Levy etc aided ability to adapt many forms of work and becoming extremely proficient within this industry.
  • Efficiently as well as effectively attended to 100+ customers food and beverage selections.
  • Deliver exceptional customer service
  • Exceeded targets set by manager in regards to up-sell of drinks and side dishes
  • Ensure area/s were maintained to quality standards
  • Processed payments with cashless system utilised by venue.
  • Setting up venue with selections of hot foods/snacks/drinks hours ahead of upcoming event in perfect preparation for customers to have easy access
  • Also included role as team leader, this experience included overseeing on average group of 6-10 retail assistants amongst kiosk in ensuring customer service delivery was to exceptional standard.
  • Reporting back to line manager product sales of foods and drinks, reporting cash made after every event including till calculation.
  • Delivering effective training to new starters to assimilate to teams ethic and ethos

Hospital Porter

Levy UK
London
03.2020 - 08.2020
  • I also had the experience working in hospital (North Middlesex) as a porter during the height of covid-19 pandemic, whether it was working underneath a supervisor or working autonomously in turn showing my ability to be able to adapt to multiple situations as well as working under pressure when it came to patients.
  • Delivering patient samples around the hospital, whether it was blood, urine, or any other sample that required testing with some taking more priority and urgent attention than others.
  • Safely moving patients around for examinations or to different wards and informing primary carer of the patient anything COVID related in regards to the patient.
  • Ensured I handled myself hygienically well as well as the patients in accordance with COVID restrictions, which meant constantly wearing the correct personal protective equipment and also making sure patients were handled the same.

Sortation associate/Trainee Ambassador

Amazon Logistics
London
09.2020 - Current
  • Most recent professional experience came from working at Amazon warehouse performing roles of sortation associate & ambassador trainer.
  • During that time, main focus and targets involved;
  • Picking packing and dispatching between expected target of 12-14 routes per shift within allotted 10 minute expected time slot for each individual route. In which saw myself constantly exceed daily target.
  • Working alongside supervisors in ensuring associate expectancy was met towards customers and drivers, in which safety and quality compliance was met as part of warehouse standards.
  • As well as mentioned above due to level of experience gained, there was an opportunity to be put on as part of ambassador training team. In short was expected to help any newcomers to settle into their role, train them, show them around their new surroundings and make sure newcomers felt comfortable in performing for this role and felt a smooth transition. This role helped oversee & mentor over 10+ new sortation members in helping maximise team production.

Education

GCSEs - GCSEs

The Urswick Secondary School
London
09.2009 - 06.2014

A-Levels -

The Urswick School Sixth Form
London
09.2014 - 06.2016

Bachelor of Arts - Sociology & Criminology

London South Bank University
London
09.2016 - 06.2019

Skills

  • Driven
  • Autonomous worker
  • Team-worker
  • Focused
  • Training (ambassador & supervision)
  • Unloading deliveries
  • Assembling packing materials
  • Team Leader
  • Warehousing operations
  • Logistics understanding
  • Efficient communication
  • Warehouse health and safety
  • Constructive feedback

Timeline

Sortation associate/Trainee Ambassador

Amazon Logistics
09.2020 - Current

Hospital Porter

Levy UK
03.2020 - 08.2020

Bachelor of Arts - Sociology & Criminology

London South Bank University
09.2016 - 06.2019

Customer Service Assistant/Team Leader

Michael Wisher/Levy UK/Brightsparks/Delaware North
03.2016 - 03.2020

A-Levels -

The Urswick School Sixth Form
09.2014 - 06.2016

GCSEs - GCSEs

The Urswick Secondary School
09.2009 - 06.2014

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Nathanael Paul-Michael