Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nathanael Mcpherson

MANCHESTER,LANCASHIRE

Summary

A work background mainly consisting of high quality, quick and efficient work in a fast-paced environment. Supported customers struggling with communication and accurately used company policies to settle customer disputes and complaints. A friendly demeanour, astute and engaging communication skills, and general interactions with customers and colleagues has helped build customer loyalty and rapport and in turn earned repeat business. Demonstrated a willingness to take on added responsibilities such as being put in charge of food safety checks including food temperature probing, electric checks, fridge temperature checks, overall hygiene checks etc. Been responsible for handling tills and cashing up, using mental math skills. Empathetic individual professional skilled in building strong relationships and trusting rapport with people. Helped with recreational activities and monitors safety to reduce hazards. Taken on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Physically capable having to lift heavy boxes, lifting gas cans etc.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Youth mentor

The Movez Movement
Manchester, Lancashire
01.2024 - Current
  • Helped with coordination and supervision of youth holiday activities including sports and arts and crafts for up to 10 youth aged 12 - 14. Resulted in youth being more comfortable in new environments, making new friends and feeling encouraged to get involved in activities set.
  • Built positive, personal and productive Mentor-Mentee relationships for enhanced social support and performed positive interventions for students aged 12 -14 across 2 different high schools. Resulted in improved self-esteem, confidence, behaviour and attitude to learning for majority of students.
  • Collaborated with parents and teachers, ensuring consistent support.
  • Established open dialogue for emotional expression and understanding, resulting in improved well-being of more emotionally vulnerable students
  • Organised group activities to foster teamwork, communication skills and friendship building amongst group.

Unemployed

Unemployed
MANCHESTER, Greater Manchester
11.2023 - 01.2024
  • Developed desire to work hard, preserve and not be unemployed
  • Developed desire to try different job types
  • Developed hustle mentality
  • Attempted to develop new skills to make 100% more employable e.g. started coding course (didn't finish unfortunately due to price not being feasible ), listened to podcast involving psychologists regarding human interaction

Food & Beverage Assistant

Rita's Reign
Manchester, Manchester
04.2021 - 11.2023
  • Regularly communicated with fellow staff to maintain smooth front of house operations, minimizing potential service delays.
  • Served meals and drinks with professionalism and efficiency, maintaining high presentation and quality standards. Also notified customers of deals, offers and extras on the menu to increase profits.
  • Served between 200 and 400 customers per day, depending on foot traffic, most of whom needed to be served in 2 hour period between 12pm and 2pm, in order to get their lunch and be back at work on time
  • Served increased foot traffic over 2 year period as the staff, business and profits increased due to staff efficiency during busy lunchtime periods.
  • Accurately received and processed orders, noting dietary requirements to maintain attention to detail, customer satisfaction and safety.
  • Mitigated complaints effectively by empathetically listening and offering solutions, including communicating with team supervisor when necessary
  • Completed side duties such as refilling condiments, chopping poultry, preparing salad and replenishing drinks fridge contributing to organised workplace.
  • Delivered excellent customer service through friendly and polite interaction.
  • Explained dish components clearly to inform customers' decisions.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.


Food & Beverage Assistant

Ivory Catering and Event Management
Manchester, Manchester
04.2017 - 08.2022
  • Served meals and drinks with professionalism, skill and efficiency maintaining high presentation and quality standards at multiple weddings with over 500 people present.
  • Communicated efficiently with fellow team members, fostering harmonious working environment.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Thoroughly cleaned dining areas, to maintain guest comfort and hygiene.

Administrative Assistant Intern

Kings
Manchester, Manchester
04.2017 - 04.2017
  • Organised meetings and events efficiently and to high level
  • Organised various important documents, handled money and counted takings for that week.
  • Worked collaboratively with small team ( 4 members ) in professional office environment

Education

Bachelor of Science - Chemistry

University of Manchester
Manchester
09.2020 - 07.2022

A-Levels -

Xaverian College
Manchester
09.2018 - 06.2020

GCSEs -

Stretford High School
Manchester
09.2013 - 06.2018

Skills

  • Efficient under pressure
  • Responsible and reliable
  • Interpersonal skills/rapport building
  • Problem-solving
  • Analytical and critical thinking
  • Time consciousness
  • Resilience to physical work
  • Team player
  • Flexible and Adaptable
  • Customer Service
  • Communication skills
  • Attentive listening

Hobbies

Play basketball recreationally twice a week for exercise, peace of mind and stress-relief.

Interested in financial trading ( analytical skills ). Watch Tv show with relatable characters and appreciates different genres of music

Timeline

Youth mentor

The Movez Movement
01.2024 - Current

Unemployed

Unemployed
11.2023 - 01.2024

Food & Beverage Assistant

Rita's Reign
04.2021 - 11.2023

Bachelor of Science - Chemistry

University of Manchester
09.2020 - 07.2022

A-Levels -

Xaverian College
09.2018 - 06.2020

Food & Beverage Assistant

Ivory Catering and Event Management
04.2017 - 08.2022

Administrative Assistant Intern

Kings
04.2017 - 04.2017

GCSEs -

Stretford High School
09.2013 - 06.2018
Nathanael Mcpherson