Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Nathan Williams

Cardiff

Summary

A dedicated professional with expertise in data entry efficiency, troubleshooting IT issues, and customer service. Proven ability in payment processing, issue resolution, and managing reception. Adept at handling credit and cash payments with clear communication skills. Committed to delivering exceptional service and resolving issues promptly to enhance operational efficiency.

Driven professional with knack for accuracy and problem-solving, showcasing strong analytical skills and keen eye for detail. Proficient in financial reporting and customer service, excelling in maintaining records and resolving discrepancies. Committed to enhancing operational efficiency and ensuring customer satisfaction in a receptionists role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Night auditor

Park Inn By Radisson
Cardiff
09.2016 - 01.2020
  • Handled late-night emergencies calmly, providing swift resolution.
  • Processed payments from guests quickly and accurately whilst maintaining friendly rapport with them.
  • Conducted security walks throughout hotel premises, ensuring safety protocols were met.
  • Regularly communicated with maintenance staff about any issues or repairs needed in guest rooms or common areas.
  • Maintained confidentiality of guests' personal information, respecting privacy rights.
  • Resolved discrepancies in accounts by careful review of financial transactions.
  • Assisted with check-ins and check-outs, streamlining hotel operations.
  • Managed reservation system effectively, ensuring accuracy of bookings.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
  • Balanced cash drawer at the end of each shift, maintaining accountability.
  • Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Processed payments accurately, guaranteeing smooth transactions for guests.

Security steward

Event Support Team
Cardiff
11.2015 - 08.2016
  • Deescalated conflicts for a peaceful resolution.
  • Controlled access to premises for enhanced security.
  • Prevented unauthorised entry with diligent monitoring of entrances and exits.
  • Directed traffic during peak times at event venues, aiding smooth ingress and egress of visitors.
  • Maintained order during large events, contributing to smooth operations.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Provided information to patrons, enhancing their experience.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.

Education

A-Levels - Computer Science

St David's College
Cardiff
09.2010 -

GCSEs - IT, Science, Maths, Religious Studies, English Literature, Construction

Llanrumney High School
Cardiff
09.2004 - 2009

Skills

  • Data entry efficiency
  • Troubleshooting it issues
  • Customer Service
  • Payment Processing
  • Issue resolution
  • Managing reception
  • Credit and cash payments
  • Clear communication

Affiliations

  • Computers
  • Gaming
  • Fishing
  • Animals
  • Rugby

Certification

First Aid Certified

Fire Marshall Certified


Timeline

Night auditor

Park Inn By Radisson
09.2016 - 01.2020

Security steward

Event Support Team
11.2015 - 08.2016

A-Levels - Computer Science

St David's College
09.2010 -

GCSEs - IT, Science, Maths, Religious Studies, English Literature, Construction

Llanrumney High School
09.2004 - 2009

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Nathan Williams