Summary
Overview
Work history
Education
Skills
Affiliations
Personal Information
Timeline
Generic

Nathan Shawe

Belfast,County Down

Summary

Personable with a strong ability to connect with customers and deal with their problems, demonstrating excellent communication and problem-solving skills. Proven track record in managing customer interactions and resolving issues with a positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support. Has a strong background in IT and Multimedia, both in MS Office applications and technical experience, as well as in Social media and Creative technology.

Overview

2026
2026
years of professional experience
2
2
years of post-secondary education

Work history

Volume Control volunteering

Oh Yeah Centre
Belfast
  • Promoted a live music event.
  • Used a lighting software to control lights at a live music event.
  • Set up a stage for artists/bands to perform on.
  • Complied with health and safety standards.
  • Carried out a risk assessment.

Customer Advisor

Boots
Belfast
11.2023 - 09.2025
  • Serving Customers at tills.
  • Communicating with customers and assisting them with any questions they may have about ourproducts.
  • Stocking shelves with products.
  • Keeping the store tidy and presentable.
  • Putting together customers' in-store orders.
  • Following instructions given by the manager.
  • Following Security standards.
  • Following Health and Safety standards.
  • Surveying the stock available on the shop floor and bringing more down from the stockroom if needed.

Inflata & Adventure Crew

We Are Vertigo
Belfast
01.2023 - 04.2023
  • Supervised kids on the inflatable course.
  • Complied with health and safety standards.
  • Operated mechanical games on the inflatable course.
  • Treat customers who have sustained an injury.
  • Interacted with customers on the course.
  • Communicated with kids to ensure rules are followed, safety is ensured.
  • Communicated with kids who had any problems on the course.
  • Put harnesses and safety equipment on customers when going on various courses.
  • Taking and following orders from supervisors.
  • Cleaned tables, floors, toilets, inflatable course and party rooms.

Inflata Receptionist

We Are Vertigo
Belfast
01.2023 - 04.2023
  • Took care of customers booking, booking them in, showing them where to go etc.
  • Interacted with customers, greeting them.
  • Delt with complaints, comments or questions about the centre.

Car Park assistant

We Are Vertigo
Belfast
01.2023 - 04.2023
  • Shown customers where to park and supervised the area.

Charity Shop Volunteering

Castle Court shopping centre
Belfast
02.2022 - 02.2022
  • Complied with hygiene, safety, and security standards.
  • Customer communication.
  • Taking and following instructions.
  • Using initiative.
  • Organised clothes in bags into sections of sizes.
  • Put clothes on hangers and prepared them to go out into the shop.

IT Desktop Support

Allianz
Belfast
08.2019 - 08.2019
  • Complied with hygiene, safety, and security standards.
  • Using technology.
  • Taking and following instructions.
  • Configured Windows Terminals and set them up for the end users.
  • Understanding user requirements.

Education

Junior Academy of Music - Music Technology

Queens University
09.2019 - 09.2021

Instrument Exam - Electric Guitar Grade 4 (Distinction)

RSL

OCN level 3 - Event Managment

OCN
Belfast

GCSEs - 1 A*, 4 A’s, 4 B’s and 1 C*

Our lady and St Patricks college Knock
Belfast

A-Levels - A, B & C

Our lady and St Patricks college Knock
Belfast

Skills

  • Good Team member & Team leader
  • Communication skills
  • Resilience in stressful situations
  • Problem Solving & Critical Thinking
  • Responsibility
  • Active listening
  • Technical proficiency
  • Customer Service
  • Time management
  • IT knowledge
  • MS Word
  • MS PowerPoint
  • MS Access

Affiliations

  • Playing, Writing and Performing music
  • Music Production

Personal Information

  • Hobbies: I play guitar, drums and bass, I’m able to develop my skills to other instruments., I also write my own music and record/mix it myself using Logic X and pro tools. With this I have recorded demos or mixed live recordings.
  • I’m currently a guitar player in my own band and am also a session bass player for various artists, playing gigs in various venues around NI & Ireland such as Ulster Hall, Limelight, The Empire, Whelan’s etc.
  • I collect vinyl and took part in a record club in School where we would have discussions about different artists and then listen to the albums. From 02/01/21 - 05/01/21 I co-ran a 'virtual music venue' with one of my friends. This was an Instagram page that was set up to promote local artists and give them an opportunity to play music that appealed to people our age and gain publicity. I set up the Instagram page and would manage the videos that went up and wrote the captions.
  • I took part in a voluntary youth organisation called Volume control based in the Oh Yeah Centre, Belfast. In this, we would organise, promote and set up the stage and equipment for gigs. This also gave me some experience in operating live stage lighting. I also co-ran a small promotion label, where we set up gigs in the Belfast area for smaller artists.
  • In 2022 I took a stage manager role in our school production of Les Misérables, This gave me experience in working hands on with props and directing where equipment and part of the set must be at all times of the running show.
  • I am also currently on my 2nd year of studying Music and Audio Production in Queens University Belfast.

Timeline

Customer Advisor

Boots
11.2023 - 09.2025

Inflata & Adventure Crew

We Are Vertigo
01.2023 - 04.2023

Inflata Receptionist

We Are Vertigo
01.2023 - 04.2023

Car Park assistant

We Are Vertigo
01.2023 - 04.2023

Charity Shop Volunteering

Castle Court shopping centre
02.2022 - 02.2022

Junior Academy of Music - Music Technology

Queens University
09.2019 - 09.2021

IT Desktop Support

Allianz
08.2019 - 08.2019

Instrument Exam - Electric Guitar Grade 4 (Distinction)

RSL

Volume Control volunteering

Oh Yeah Centre

OCN level 3 - Event Managment

OCN

GCSEs - 1 A*, 4 A’s, 4 B’s and 1 C*

Our lady and St Patricks college Knock

A-Levels - A, B & C

Our lady and St Patricks college Knock
Nathan Shawe