Summary
Overview
Work history
Skills
Languages
Timeline
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Nathan Rushton

Dover,Kent

Summary

Focused Bus Driver offering 8 years of superior performance in transport operations. Accustomed to meticulously verifying safety of vehicles and equipment. Keen to contribute value to the team through integrity and dedication to quality transport service.

Safety-conscious Bus Driver skilled in adhering to predetermined routes for safe, efficient passenger transportation. Focused and reliable with proven expertise in meeting customer needs.

Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing.

High-energy Team Leader thrives in high-volume retail environments. Supports customer loyalty and satisfaction with timely and professional service. Strong record of adaptable nature and resourceful problem-solving.

Upbeat retail worker offers active listening and personable communication skills. Thrives in customer service environments with commitment to providing top-quality service.


Overview

18
18
years of professional experience

Work history

Bus Driver

Stagecoach
Dover, Kent
03.2015 - Current
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Announced upcoming stops and potential route delays to passengers.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Operated and maintained vehicles to transport passengers to designated locations.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Collected cash fares and completed daily paperwork accurately.

Team Leader

Tesco Extra
Dover, Kent
05.2005 - 03.2015
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Led shifts and motivated team to drive sales.
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Set and monitored weekly targets for operational team to increase product sales and revenue.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
  • Reduced personnel injuries through encouraging safe behaviour in workplace.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Undertook regular performance reviews to identify areas for improvement.
  • Fostered positive employee relationships through communication, training and coaching.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.

Skills

  • Highway Code rules
  • Vehicle and route familiarisation
  • Vehicle inspections
  • Ticket issuing
  • Local road knowledge
  • Passenger interaction
  • Clean PSV record
  • Safety-conscious
  • Reporting and documentation
  • CPC qualified
  • Customer service
  • Passenger safety
  • Bus disability equipment knowledge
  • Bus maintenance
  • Safety compliance
  • Local route knowledge
  • Local traffic regulations
  • Clean driving record
  • Team supervision
  • Team development strategies
  • Employee performance reviews
  • Resource allocation
  • Employee coaching and mentorship
  • Efficient multitasker
  • Money handling
  • Outgoing and enthusiastic
  • Product promotions
  • Outstanding customer service
  • Superb time management
  • Customer service oriented
  • Confident communicator

Languages

English
Fluent

Timeline

Bus Driver

Stagecoach
03.2015 - Current

Team Leader

Tesco Extra
05.2005 - 03.2015

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Nathan Rushton