Nathan Roper

• Performed regular emergency lighting checks, replacing bulbs and carrying out repairs as required.
• Responded promptly to emergency situations, implementing evacuation procedures when necessary.
• Conducted regular safety inspections of school premises to identify and rectify potential hazards.
• Liaised with external contractors, overseeing construction and maintenance works on school property.
• Assessed site security by carrying out inspection walkways.
• Organised storage areas, streamlining the retrieval of equipment and materials.

• Coordinated with suppliers to place orders for parts, negotiating prices and delivery times to meet workshop schedules.
• Demonstrated professionalism and expertise in all customer interactions to increase loyalty and satisfaction.
• Scheduled training for new employees to enforce company policies and procedures for selling products and provide competent customer service.
• Provided technical advice and support to customers, helping them understand the function and compatibility of parts.
• Supervised the Parts department team

• Assisted in onboarding new recruits, overseeing safety training and adherence with company best practices and policies.
• Checking offers, contracts and pay plans and then send them out to the candidates. Preparing and issuing salary increase letters. Set up and submit Experian FCA checks for new starters. Request and set up IT logins for new starters and colleagues. Order uniform for new starters. Check invoices issued to the department are correct. Liaise with occupational health to make sure new starters are fit to work. Assign health and safety E-Learning to colleagues. Upload documents to colleague’s core profile. Notify managers when they have new applicants against each vacancy. Create and send out references. Respond to colleague HR and Payroll
• Oversaw onboarding and new starter process.

I carried out all duties as stated in my previous role plus

• Managed shipping and receiving of parts, ensuring timely delivery to customers and the workshop.
• Kept tidy working area to sustain appearance and quality and comply with cleanliness standards.
• Monitored parts warranties and returns, processing claims efficiently to uphold customer rights.
• During my time at Trustford I learnt another role of Claims Handler in our accident repair centre. I was required to cover staff who were either off due on annual leave or sickness, my duties included invoicing insurance and retail jobs, communicating with insurance companies and customers with booking the vehicle in for an estimate or repair and giving them updates on the repair we are carry out. I was also arranged courtesy vehicles if the customer required one and once the repair was complete, I would arrange for the customer to collect their vehicle and take any payments due such as insurance excess.
• Liaised between customers and mechanics, ensuring clear communication of parts requirements and availability.
• Resolved customer complaints regarding parts, offering replacements or refunds to maintain high service standards.

• Developed strong relationships with automotive repair shops and dealerships, expanding the customer base.
• Ordered parts from suppliers based on Service Department and customer requests.
• Managed trade and retail counter, providing expert product knowledge.
• Developing and maintaining customer relationships.
• Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
• Developed sound knowledge of different parts through ongoing training and development.

I carry out all duties as stated in my previous role plus:

• Maintained compliance with health and safety regulations.
• Conducted risk assessments to proactively address potential hazards.
• Served as point of contact for site emergencies, maintenance and repairs.
• Inspected fire safety provision, fire exits and equipment to determine safety and security of facility, increasing preparedness for urgent situations.
• Upheld health and safety regulations, conducting risk assessments and fire drills regularly.
• Creating evidence for business cases
• Supervised cleaning staff, allocating tasks to maintain high levels of cleanliness throughout the school.
• Opened and closed the school buildings and grounds, ensuring alarms were set and locks were carefully secured.