Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nathan Robinson

Dunoon,Argyll and Bute

Summary

As a versatile individual with a diverse background, I bring a wealth of experience and skills that span across several dynamic fields. My career journey has seen me thrive as a digital youth worker, where I passionately taught programming skills to young minds, fostering creativity and technological literacy. This role not only honed my teaching abilities but also instilled in me a deep sense of mentorship and community engagement.

Beyond digital education, I ventured into the challenging realm of tree surgery, where precision, safety, and environmental consciousness were paramount. This experience equipped me with practical skills in physical labor and meticulous attention to detail.

Transitioning into hospitality, I excelled as a head housekeeper at a reputable hotel, managing teams and ensuring impeccable standards of cleanliness and guest satisfaction. This role sharpened my leadership abilities and customer service skills, which have proven invaluable throughout my career.

My dedication to youth development led me to become a gymnastics coach for children, where I nurtured not only physical agility but also confidence and teamwork among my students.

In a fast-paced environment, I thrived in a high-intensity call center, where I handled diverse customer needs with efficiency and empathy, achieving high performance metrics and customer satisfaction ratings.

Most recently, my role as a storeman for a diving company further broadened my skill set, requiring meticulous inventory management and logistical coordination in a specialized industry.

Outside of work, I am an avid rugby player, which has taught me the importance of teamwork, perseverance, and strategic thinking. These qualities, combined with my varied experience, make me well-equipped to tackle new challenges.

I am now seeking a career that allows me to leverage my multifaceted background, passion for continuous learning, and commitment to excellence. I am eager to contribute effectively and drive positive outcomes in a dynamic and rewarding environment.

Overview

11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work History

Bus Shunter

West Coast Motors
Dunoon, Argyll and Bute
01.2025 - Current
  • Upheld high standards of health and safety at all times during shifts.
  • Carried out cleaning tasks, maintaining a tidy work environment.
  • Performed daily checks on equipment to ensure safety.
  • Aided in troubleshooting mechanical issues effectively during shifts.
  • Delivered punctual service by adhering to strict schedules.

Storekeeper

ShearWater marine
Dunoon, Argyll and Bute
04.2024 - 07.2024
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Completed opening and closing procedures each day.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Ordered stock to guarantee optimised economic value in line with financial restrictions.

Call centre advisor

Webhelp
Dunoon, Argyll and Bute
09.2019 - 03.2024
  • Converted enquiries by employing effective negotiation and persuasion skills.
  • Increased average order value
  • Successfully managed inbound call effectively and more efficiently than target times.
  • Protected customer interests by recommending cost-effective decisions and tailoring advice to match customer requirements.
  • Consistently achieved average call duration and service quality targets.
  • Provided excellent customer service to resolve above average queries per hour.
  • Successfully handled 100's of help desk calls per shift with excellent troubleshooting skills.
  • Secured numerous positive reviews for customer satisfaction .
  • Ensured full compliance with contact centre procedures and data handling processes.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Logged call details and customer information in secure systems, improving data collection measures.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Reduced call waiting times through efficient management of daily inbound calls.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Used strategic promotional strategies to retain customers considering service cancellations.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Attended regular product training to enhance customer advice.

Assistant gymnastics coach

Argyll and Bute Council
Dunoon, Argyll and Bute
10.2018 - 09.2019
  • Optimised performance through effective goal setting, targeted training and positive reinforcement.
  • Complied with British Gymnastics guidelines to maintain safety at all times.
  • Led body tension exercises and shaping drills to build core strength and performance.
  • Tracked classes and individual progress with membermeister studio software.
  • Improved equipment safety checks and demonstrations to minimise accidents.
  • Minimised risk of injuries through comprehensive warm-up, strength and conditioning exercises.
  • Planned and delivered engaging and progressive lesson plans for children aged from pre school to high school

General housekeeper

Shergill hotels
Dunoon, Argyll and Bute
09.2018 - 09.2019
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering. Being promoted to head housekeeper assigning duties, shift patterns and orders

Youth worker

YMCA
Paisley, Renfrewshire
09.2016 - 09.2018
  • Facilitated group sessions, encouraging group members to share experiences and offer mutual support within my scope of practice
  • Effectively managed and delivered sporting activities and technology clubs
  • Directed activities that promoted growth in mental, emotional and educational areas.
  • Provided comprehensive assistance in multi-disciplinary environment.

General assistant

Summer 2014
Dunoon, Argyll
06.2014 - 09.2014
  • Showed strong customer service for first time job
  • Able to follow instruction clearly and effectively
  • Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
  • Protected staff and guests by complying with health and safety regulations.
  • Contributed to team where needed to improve company processes.
  • Carried out day-day-day support duties accurately and efficiently.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.

Education

Scottish Qualifications Certificate - Sports coaching and development

West College Scotland
Greenock
08/2014 - 11.2015

Skills

  • Emergency first response
  • Excellent Communication Skills
  • Team player
  • First aid and CPR
  • Stock management
  • Quality Control
  • Customer Service

Certification

  • Certified First Aider
  • in-service inspection and testing of electrical equipment


Affiliations

  • Rugby
  • Running
  • Swimming

Timeline

Bus Shunter

West Coast Motors
01.2025 - Current

Storekeeper

ShearWater marine
04.2024 - 07.2024

Call centre advisor

Webhelp
09.2019 - 03.2024

Assistant gymnastics coach

Argyll and Bute Council
10.2018 - 09.2019

General housekeeper

Shergill hotels
09.2018 - 09.2019

Youth worker

YMCA
09.2016 - 09.2018

General assistant

Summer 2014
06.2014 - 09.2014
  • Certified First Aider
  • in-service inspection and testing of electrical equipment


Scottish Qualifications Certificate - Sports coaching and development

West College Scotland
08/2014 - 11.2015
Nathan Robinson