Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nathan Pearson

Normandy,United Kingdom

Summary

Professional IT Analyst with eight years' experience within various support roles spanning back-office IT core competencies. A proven track record of success in coordinating and managing small to medium sized projects. Strong proficiency across infrastructure change management, production incident support, root cause analysis, problem investigation, and UAT and PIV test coordination. Outstanding analytical, organizational, communication, and time management skills. Seeking an exciting and challenging technology role within a dynamic organization that will allow for skill set utilization and growth.

Overview

19
19
years of professional experience

Work History

Sr. Business Analyst

RBC Wealth Management
London, United Kingdom
12.2022 - Current
  • Provide Level 2 production support for key vendor back-office applications suite, included several Crown Jewel and high business criticality applications
  • Assist in the triage, communication, mitigation, and resolution of severity 1 through 4 production incidents
  • Lead and assist in post-production incident learning including root cause analysis, problem management, and long-term resolution
  • Compile, report, and provide analysis for monthly team metrics related to vendor application incidents and availability
  • Established and administer the team's Jira and Confluence sites

Application Analyst

RBC Wealth Management
Minneapolis, United States
12.2017 - 10.2022
  • Provided production support for key vendor infrastructure applications
  • Served as lead on vendor and industry disaster recovery testing events
  • Tracked and reported on production incidents
  • Coordinated UAT and PIV testing of vendor infrastructure changes
  • Managed the budget and resource plan for an annual change management project ($500K USD)
  • Served as administrator for the team's technology SharePoint sites

Project Coordinator

RBC Wealth Management
Minneapolis, United States
08.2016 - 11.2016
  • Delivered estimates for small initiatives development projects
  • Maintained the resource plan and budget analysis for annual maintenance projects
  • Served as Project Manager on small initiative development projects

Business Project Specialist

Cigna Health Care
Eden Prairie, United States
08.2015 - 07.2016
  • Lead a team of trainers through a core systems implementation rollout
  • Provided KPI data tracking and analytics for the Behavioural Triage team
  • Served as Behavioural Triage team point for an SOP update initiative

Adjunct Trainer / Care Coordinator

Cigna Health Care
Eden Prairie, United States
02.2006 - 07.2016
  • Provided customer support and care coordination for members accessing behavioural care benefits

Education

Bachelor of Arts - Psychology

Augsburg University
Minneapolis, Minnesota

Skills

  • Data Analytics
  • Project Management
  • IT Production Support
  • Reporting Capabilities
  • Critical Thinking
  • Process Improvement
  • IT Change Management
  • IT Production Support
  • Problem Investigation
  • Root Cause Analysis
  • Training
  • Communication
  • Customer Service
  • Leadership

Accomplishments

  • Recipient of 2024 RBC Leadership Model Award for working outside my mandate to ensure sound cross-functional coordination of Disaster Recovery project management
  • 2013 Cigna Champion Award finalist nominee excellence in customer service and critical incident response

Timeline

Sr. Business Analyst

RBC Wealth Management
12.2022 - Current

Application Analyst

RBC Wealth Management
12.2017 - 10.2022

Project Coordinator

RBC Wealth Management
08.2016 - 11.2016

Business Project Specialist

Cigna Health Care
08.2015 - 07.2016

Adjunct Trainer / Care Coordinator

Cigna Health Care
02.2006 - 07.2016

Bachelor of Arts - Psychology

Augsburg University

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