Nathan Okechukwu
Bradford,UK
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
10
10
years of professional experience
Work History
Project Manager
Tritek Consulting
United Kingdom, United Kingdom
07.2023 - Current
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and maintained project plans, timelines, and budgets.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Client Service Representative
Ecobank Nigeria Limited
Lagos, Nigeria
04.2019 - 08.2022
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Provided feedback on products and services to management team for future development.
- Participated in training sessions and workshops related to customer service best practices.
- Personalized client experience, identifying unique needs and providing information and services to match.
Operation Staff Member
Ecobank Nigeria Limited
Lagos, Nigeria
11.2013 - 03.2019
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Engaged with existing and potential clients to gain insight into needs.
- Implemented changes based on customer feedback to improve the overall experience.
- Ensured that all tasks were completed within established deadlines.
- Investigated customer complaints regarding product or service issues.
Education
Master of Science - Project Management
09.2023
- Major in Project Planning and Management
- Alan Turing Scholarship Recipient for International placement at UTM Malaysia-2023
- Completed coursework in Project Planning and Design, Project finance and appraisal and Project Implementation Management
- Thesis: The Impact of Leadership style in organization, A case study of Champion Brewery in Nigeria.
Bachelor of Science - Agricultural Economics
12.2008
Skills
- Contract Management
- Vendor Sourcing
- Project Planning
- Risk Management
- Resource Allocation
- Document Management
- Stakeholder Communications
- Conflict Management
- Agile Methodology
- Client Relations
- Customer Relations Specialist
- Presentations
Affiliations
- Enjoy meeting people
Accomplishments
- Masters Degree in Project Planning and Management.
Timeline
Project Manager - Tritek Consulting
07.2023 - Current
Client Service Representative - Ecobank Nigeria Limited
04.2019 - 08.2022
Operation Staff Member - Ecobank Nigeria Limited
11.2013 - 03.2019
University of Bradford - Master of Science, Project Management
University of Science And Technology - Bachelor of Science, Agricultural Economics
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Similar Profiles
Tobi AdegbiteTobi Adegbite
Project Manager at Tritek ConsultingProject Manager at Tritek Consulting
Nita OjeiwaNita Ojeiwa
Business Analyst at Tritek ConsultingBusiness Analyst at Tritek Consulting
Oborakpororo MelejuyaOborakpororo Melejuya
Business Analyst at Tritek ConsultingBusiness Analyst at Tritek Consulting