Enthusiastic former Learner Support Officer with nine months experience in the field, delivering assistance and tailoring educational needs to the student. Delivered excellent customer service in a fast-paced and changing environment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Learner Support Officer
College of West Anglia
Kings Lynn, Norfolk
11.2023 - 07.2024
Checked emails on a regular basis to make sure training and work was up-to-date.
Demonstrated good familiarity of Microsoft Office to assist students with technological issues.
Kept student records updated with current information.
Noted students educational needs in records.
Had positive student feedback from support given.
Customer Records
Bridge Pianos
Sutton Bridge, Lincolnshire
03.2018 - 01.2020
Organised customer records making sure all were legible and presentable.
Filed business admin ensuring customer records confidentiality and keeping in line with GDPR law.
Education
A-Levels - Humanities and Social Sciences
College of West Anglia
King's Lynn
09.2018 - 07.2019
GCSEs - English
Young Peoples Learning Provisions (YPLP)
Spalding
09.2017 - 07.2018
NVQ Level 2 - Countryside Environment and Horticulture
Peterborough Regional College
Peterborough
09.2016 - 07.2017
Entry Level Mathematics - Maths Entry Level 3 (studying to get higher grade)
The Priory School
Spalding
09.2010 - 07.2015
Functional Skills Level 1 - ICT
University Academy Holbeach
Spalding
09.2015 - 07.2016
Skills
Attention to Detail
Punctual
Diligent
Empathetic
Passionate
Active Listening
Self-Motivated
Dependable and Responsible
Team player
Self-directed
Customer Service
References
References available upon request.
Timeline
Learner Support Officer
College of West Anglia
11.2023 - 07.2024
A-Levels - Humanities and Social Sciences
College of West Anglia
09.2018 - 07.2019
Customer Records
Bridge Pianos
03.2018 - 01.2020
GCSEs - English
Young Peoples Learning Provisions (YPLP)
09.2017 - 07.2018
NVQ Level 2 - Countryside Environment and Horticulture
Peterborough Regional College
09.2016 - 07.2017
Functional Skills Level 1 - ICT
University Academy Holbeach
09.2015 - 07.2016
Entry Level Mathematics - Maths Entry Level 3 (studying to get higher grade)
Executive Assistant to Chief Finance Officer at North West Anglia NHS Foundation TrustExecutive Assistant to Chief Finance Officer at North West Anglia NHS Foundation Trust