Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
Generic

Nathan Mullan

L'derry

Summary

I have a strong understanding of the challenges within a busy working environment and have proven ability managing multiple priorities to successful conclusions. Good quality communication skills, efficient team skills, coupled with a methodical approach to task application. Punctual and reliable, I also realise the importance of being flexible and adaptable to changing business needs. Willing and keen to learn new skills and develop through opportunities provided.

Overview

8
8
years of professional experience

Work history

Tesco Colleague

Tesco
Derry
12.2024 - 04.2025
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Customer service Advisor

Firstsource Solutions
Derry
07.2022 - 06.2023


  • Provided detailed information about products and services to potential customers.
  • Handled high volume of calls daily for faster issue resolution.
  • Built rapport with clients through empathetic handling of concerns.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Logged customer complaints accurately, expedited corrective actions effectively.

Placement student

Aeroblue Software Ltd
Derry
02.2021 - 05.2021
  • Provided assistance to a range of software developers
  • Created automated tests
  • Completed wireframes for software

Placment student

City Electrical Factors
Derry
06.2017 - 08.2017
  • Stock replenishment
  • Maintained accurate stock supplies through computerised system
  • Processed customers' orders
  • Adhered to all aspects of health & safety

Education

Foundation Degree - Cyber Security

Northwest regional college
Derry
09.2024

Foundation Degree - Information and Communication Technology

Northwest regional college
Derry
09.2017

Skills

  • Python
  • Microsoft Excel
  • Problem Solving
  • Numeracy
  • Initiative
  • Effective Communication
  • Objection Handling
  • Communication skills
  • Calm under pressure
  • Knowledge of azure labs
  • Good knowledge of cyber threats

Custom

In my spare time, I enjoy playing board games like chess, checkers or trivia; as this develops my strategic thinking and problem-solving skills.

References

Available upon request

Timeline

Tesco Colleague

Tesco
12.2024 - 04.2025

Customer service Advisor

Firstsource Solutions
07.2022 - 06.2023

Placement student

Aeroblue Software Ltd
02.2021 - 05.2021

Placment student

City Electrical Factors
06.2017 - 08.2017

Foundation Degree - Cyber Security

Northwest regional college

Foundation Degree - Information and Communication Technology

Northwest regional college
Nathan Mullan