Nathan Mullan
L'derry
Summary
I have a strong understanding of the challenges within a busy working environment and have proven ability managing multiple priorities to successful conclusions. Good quality communication skills, efficient team skills, coupled with a methodical approach to task application. Punctual and reliable, I also realise the importance of being flexible and adaptable to changing business needs. Willing and keen to learn new skills and develop through opportunities provided.
Overview
8
8
years of professional experience
Work history
Tesco Colleague
Tesco
Derry
2024.12 - 2025.04
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Customer service Advisor
Firstsource Solutions
Derry
2022.07 - 2023.06
- Provided detailed information about products and services to potential customers.
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Logged customer complaints accurately, expedited corrective actions effectively.
Placement student
Aeroblue Software Ltd
Derry
2021.02 - 2021.05
- Provided assistance to a range of software developers
- Created automated tests
- Completed wireframes for software
Placment student
City Electrical Factors
Derry
2017.06 - 2017.08
- Stock replenishment
- Maintained accurate stock supplies through computerised system
- Processed customers' orders
- Adhered to all aspects of health & safety
Education
Foundation Degree - Cyber Security
Northwest regional college
Derry09.2024
Foundation Degree - Information and Communication Technology
Northwest regional college
Derry09.2017
Skills
- Python
- Microsoft Excel
- Problem Solving
- Numeracy
- Initiative
- Effective Communication
- Objection Handling
- Communication skills
- Calm under pressure
- Knowledge of azure labs
- Good knowledge of cyber threats
Custom
In my spare time, I enjoy playing board games like chess, checkers or trivia; as this develops my strategic thinking and problem-solving skills.
References
Available upon request
Timeline
Tesco Colleague
Tesco
2024.12 - 2025.04
Customer service Advisor
Firstsource Solutions
2022.07 - 2023.06
Placement student
Aeroblue Software Ltd
2021.02 - 2021.05
Placment student
City Electrical Factors
2017.06 - 2017.08
Foundation Degree - Cyber Security
Northwest regional college
Foundation Degree - Information and Communication Technology
Northwest regional college