Nathan McLaughlan
Livingston,West Lothian
Summary
Service focused Duty Manager with Innoflate Livingston. Knowledgeable in internal operations and Company SOP’s, driven to increase customer satisfaction, company standards, and team efficiency. Successful team leader and problem solver with over a year in a managerial position at my current company.
Overview
1
1
Certification
Work history
Duty manager
Innoflate
Livingston
● Oversee customer service operations with a team of 25 staff
● Adhere to company SOP’s and health and safety compliance
● Implemented new ideas within the site to better staff training and overall service
● Complete a weekly rota adhering to the company’s max hour guidelines
● Complete a weekly payroll keeping on top of hours, breaks and holiday pay
Supervisor
Innoflate
Livingston
● Supported general manager with day to day duties within the site
● Delegated departments and duties to the team at the start of each shift via the day planner
● Organised stock and made orders each week following roller system to find out which item was most popular
● Open and closing of the site
Team Member
The Saltire
Livingston
● Providing customer service
● Serving food and drinks in both the restaurant and bar
● Daily restock of shelfs and kegs from the night previous
● General cleaning of the site
General Operative
Scott Pallets
Bathgate
● Refurbishment and repair of pallets
● General upkeep of site
● Maintaining company standards hitting daily targets
● Assisting colleagues in duties
Education
Introduction to Retail Industry
West Lothian College
LivingstonNational 5's and National 4's
Deans High School
LivingstonSkills
- Strong verbal communication
- Time management
- Employee development
- Operational oversight
- Conflict resolution
- Stock and inventory control
- Constructive criticism
- Staff management
Certification
● Driving License
● First Aid Level 3
● Food Safety Level 2
● Health and Safety Level 2
Accomplishments
The Scottish Hospitality Awards, The Best Children's Entertainment Venue 2025
Affiliations
- Keeping fit and sports activities
- General DIY
References
References available upon request.
Timeline
Duty manager
Innoflate
Supervisor
Innoflate
Team Member
The Saltire
General Operative
Scott Pallets
Introduction to Retail Industry
West Lothian College
National 5's and National 4's
Deans High School