Nathan McDonald
Cheltenham,Gloucestershire
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer services advisor
iTalk
03.2023 - Current
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Sales and Retention Specialist
Concentrix
03.2022 - 02.2023
- Set clear, achievable team objectives to increase annual profit and turnover.
- Exceeded sales and retention targets through personal and team accountability.
- Evaluated client feedback to recommend business improvement opportunities.
- Diffused conflict to resolve complaints patiently and professionally.
Sales and Retention Specialist
JHB Telecommunications
Weston-super-Mare, North Somerset
10.2021 - 03.2022
- Exceeded sales and retention targets through personal and team accountability.
- Diffused conflict to resolve complaints patiently and professionally.
- Qualified customer needs to recommend suitable products and services.
- Balanced product and service retention offers with core business objectives.
Call Handler
Sitel
10.2020 - 10.2021
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.
- Processed and actioned high number of calls during busy periods.
Supervisor
AGL Attractions
Weston-super-Mare, North Somerset
05.2018 - 06.2020
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed staff rotas, planning workloads effectively and strategically.
Education
GCSEs -
Barnfield West Academy
LutonBTEC Level 3 -
Luton Sixth Form College
LutonBachelor of Arts -
Middlesex University
LondonSkills
- Sales expertise
- Product promotions
- Customer Relations
- Sales negotiating
- Customer service expert
- Advanced computer skills
- Target-driven
- Issue resolution
- Personable telephone manner
- Practical problem solver
Timeline
Customer services advisor
iTalk
03.2023 - Current
Sales and Retention Specialist
Concentrix
03.2022 - 02.2023
Sales and Retention Specialist
JHB Telecommunications
10.2021 - 03.2022
Call Handler
Sitel
10.2020 - 10.2021
Supervisor
AGL Attractions
05.2018 - 06.2020
GCSEs -
Barnfield West Academy
BTEC Level 3 -
Luton Sixth Form College
Bachelor of Arts -
Middlesex University
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